Ratings: Five Actions You Can Take to Ensure You Are Rated Well
I was lucky enough to attend the British Excellence Forum with a group of clients at Celtic Manor a couple of weeks ago. There were some excellent speakers there covering many aspects of business. I decided that I would use one of these content […]
Some business owners scoff when I suggest it’s possible to double one’s customer base in a single month, but I honestly believe it’s because most set their expectations too low. For some reason, people seem to only expect growth in line or slightly about the rate of inflation, so they believe they can get […]
You’ll always get the customers you’re willing to accept. You may think that any paying customer is a customer worth having, but I’d argue that some customers are more trouble than they’re worth. There are some who actually cost you money every time you deal with them.
The 80:20 rule (also called the Pareto Principle) […]
Customer relationship management is a very important aspect that all business owners should consider seriously and look for ways to improve in. A good customer relationship management strategy will help to increase your sales while ensuring that your store or business has a repeat clientele.
This can only happen if the employees, who work for […]
Many businesses fail to realize the importance of customer service for business growth. Your customers are the lifeblood of your business. Their satisfaction has a direct effect on your sales and the profitability of your business. Thus, effective customer service determines if the business will continue or not.
A successful business is one that is […]