http://www.actioncoach.com/blog_dispaly_all.php ActionBLOG-the worlds largest bussiness coaching blog http://www.actioncoach.com/images/bloglogo.gif http://www.actioncoach.com/blog_dispaly_all.php http://www.actioncoach.com/blog_display_all.php#Economic+%27Climate+Warming%27 I've noticed this week, there is still a lot of faith in the SME sector in Sydney! Clients are reporting best ever months, best ever qtrs, increases of 50% in conversion rate and rapport with customers they have never experienced before.  So, why are these people getting results when the wider Business Community is faltering? It's simple ........ better knowledge The Economic Climate and the news... by Craig Brewster http://www.actioncoach.com/blog_display_all.php#Economic+%27Climate+Warming%27 http://www.actioncoach.com/blog_display_all.php#New+Skills+for+A+New+Economy With the economy bouncing around a bit it is important for business owners to realize that there skills need to change as the marketplace changes.  A couple of items to consider: Negotiating - now is a great time to improve your negotiating skills so that you can improve your cash flow with your land lord, your suppliers and potentially your customers. Financials - accounting is the language... by Steve Brock http://www.actioncoach.com/blog_display_all.php#New+Skills+for+A+New+Economy http://www.actioncoach.com/blog_display_all.php#What+can+a+Cargo+Ship+teach+us+about+business+strategy%3F What can a Cargo Ship teach us about business strategy? A huge thank you to John Sharp of Kooltech who shared this story with me at a networking function last week in Renfewshire. Question - How do cargo ships arrange their containers? Now before being told this story, my answer would have been, arranged by weight and ensuring containers were able to be unloaded in a timely manner to make... by M Asim Afzal http://www.actioncoach.com/blog_display_all.php#What+can+a+Cargo+Ship+teach+us+about+business+strategy%3F http://www.actioncoach.com/blog_display_all.php#Inspirational+Quote+for+the+Day "It is not necessary to do extraodinary things to get extraordinary results - just do the ordinary." - Warren Buffet, the Oracle of Omaha by Joanna Shows http://www.actioncoach.com/blog_display_all.php#Inspirational+Quote+for+the+Day http://www.actioncoach.com/blog_display_all.php#TWO+HABITS+THAT+WILL+GET+YOU+ANYTHING+YOU+WANT Getting the great results we want- whether it be in life or in business- is the sort of elusive topic that fills libraries and seminar rooms. How many New Year's resolutions have you accomplished so far?  How many busted dreams do you keep hidden in dark confines of your mind? How's all that working for you? This inability to produce results get further complicated when we start dreaming... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#TWO+HABITS+THAT+WILL+GET+YOU+ANYTHING+YOU+WANT http://www.actioncoach.com/blog_display_all.php#What+Is+Your+Wow+Factor%3F When was the last time that you had such a great customer experience that all you could say was, Wow!"? Maybe it was an extraordinarily expensive excursion, or a trip to some exotic place. Or perhaps it was in some little shop where the fantastic experience was completely unexpected.   Unfortunately, those experiences are far and few in between. But does that have to be the case?   So now... by Tim Dollmeyer http://www.actioncoach.com/blog_display_all.php#What+Is+Your+Wow+Factor%3F http://www.actioncoach.com/blog_display_all.php#First+Blog+Posting Hi  my first blog, so here goes. It has been an interesting start to the year, most clients have been getting some great results, some are due to have their best January ever, others are taking on quality staff and getting their biggest orders ever. I have taken over Team Results Profit Club in the last week and have really enjoyed the meetings so far and I am looking forward to helping it grow... by Ray Hutchin http://www.actioncoach.com/blog_display_all.php#First+Blog+Posting http://www.actioncoach.com/blog_display_all.php#Economic+Situation While our economy may not officially be in recession, many business owners and their customers are certainly beginning to be affected by the negative media and many are taking action by tightening budgets and cutting back on their purchases. However, the slowdown in business presents quite a unique opportunity for small business owners, in addition to increased challenges. Many Business... by Mark Carn http://www.actioncoach.com/blog_display_all.php#Economic+Situation http://www.actioncoach.com/blog_display_all.php#STOP+TRYING+TO+BE+EVERYTHING+TO+EVERYBODY As small businesses owners find it increasingly difficult to compete in a crowded marketplace, they try to market to everyone.  Unfortunately you cannot be all things to every customer. If you are that kind of business there is another way. It's about focusing on your uniqueness. By differentiating yourself from the competition, you are creating valuable space in a very crowded marketplace. More... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#STOP+TRYING+TO+BE+EVERYTHING+TO+EVERYBODY http://www.actioncoach.com/blog_display_all.php#Kick+for+position+and+Score How has your year started? It is a chance to take charge of your destiny, to make this year count. Yes even with all the business gloom that is around us we have the potential to take charge? Here is a reminder!  Plan for what you want, if you have not got a plan then external factors will dictate your every move as well as the outcome, all you will have at the end is frustration. Planning! Yes, an... by Ross Kennedy http://www.actioncoach.com/blog_display_all.php#Kick+for+position+and+Score http://www.actioncoach.com/blog_display_all.php#Court+Your+Customers The wisest man I've ever known told me his secret to being happily married for over 50 years. Shortly after his anniversary he told me that he and his wife were still honeymooning. The secret? In all that time, they were still courting each other.   What does that have to do with business? Well... everything! Think about it. What extraordinary things do you do when you meet the one that... by Tim Dollmeyer http://www.actioncoach.com/blog_display_all.php#Court+Your+Customers http://www.actioncoach.com/blog_display_all.php#Have+you+Made+a+Resolution%3F Did you make a New Year’s Resolution this year? If you did, well done! Question – Do you believe you will achieve it? Now, I’m not knocking Resolutions – far from it. The dictionary defines Resolution as a ‘Firm decision to do something’ and I’m all for decisions and Action. If you didn’t make a resolution this year the chances are it’s because you’re fed up setting yourself up to fail... by Forbes Bryce http://www.actioncoach.com/blog_display_all.php#Have+you+Made+a+Resolution%3F http://www.actioncoach.com/blog_display_all.php#Determine+what+your+2009+looks+like For many people - their immediate future seems predetermined. That is, if you believe the media. I thought it relevant to share with you a different perspective from a story I read some time ago. Farmer and the Donkey One day a farmer's donkey fell down into a  well. The animal cried piteously for hours as the farmer tried to figure out what to do. Finally, he decided the animal was old,... by Jodie Shaw http://www.actioncoach.com/blog_display_all.php#Determine+what+your+2009+looks+like http://www.actioncoach.com/blog_display_all.php#I%27m+a+Business+Owner+-+Get+me+out+of+Here The popularity of the ‘reality’ TV show ‘I’m a celebrity- Get me out of here’ shows no sign of abating. If you’ve never seen it before the concept the nation is hooked on is watching well known people with different degrees of resolve and determination being confronted by a very hot and hostile environment and given challenges and experiences they have never encountered before. For some it’s... by Forbes Bryce http://www.actioncoach.com/blog_display_all.php#I%27m+a+Business+Owner+-+Get+me+out+of+Here http://www.actioncoach.com/blog_display_all.php#A+Quantum+of+Solace With all the recent turmoil in the business world isn’t it interesting that the iconic British hero, James Bond is looking for a Quantum of Solace. Literally ‘the required amount of comfort in distress’ a quantum of solace is something most business owners need right now. Ask yourself this – When (if ever) was the last time you “escaped” for a few days of solitude? A habit of successful CEO’s... by Forbes Bryce http://www.actioncoach.com/blog_display_all.php#A+Quantum+of+Solace http://www.actioncoach.com/blog_display_all.php#4.01+to+1.85 The news on the economy continues to be negative with unemployment up, financial institutions in a mess and the stock market continuing to act like a roller coaster.   Amidst all of the bad news, there is also some great news. We polled business owners and found that while the bad news is out there, one great change over the last four months is the reduction in gas prices.    In fact, a gallon... by Steve Brock http://www.actioncoach.com/blog_display_all.php#4.01+to+1.85 http://www.actioncoach.com/blog_display_all.php#%BFEstas+listo+para+enfrentar+la+crisis%3F Todos hablamos y vemos todo el tiempo noticias no muy alentadoras sobre el desempeño de la economía, y lo que provoca es que nos empezamos a creer y a mentalizar de que las cosas irán mal, al fin de cuentas ya tenemos un buen pretexto del por qué las cosas no van bien en el negocio. Quiero felicitar públicamente, la decisión de nuestro señor Presidente, ya que es la primera vez que oigo que se inyectará... by Arturo Chavez http://www.actioncoach.com/blog_display_all.php#%BFEstas+listo+para+enfrentar+la+crisis%3F http://www.actioncoach.com/blog_display_all.php#%22David+Brent%22+gives+his+views+on+ActionCOACH%21 We have been busy running our Introduction to Business Coaching seminar all over Wales the last few weeks and met some great people along the way. I thought this might raise a few smiles... We had a stand at the Business Networks event in Cardiff a few weeks ago.  Lynn Orton runs the Business Neworking Lunches normally and this was the first venture into an exhibition.  I have to say it was excellent! Anyway,... by Chris Gibbons http://www.actioncoach.com/blog_display_all.php#%22David+Brent%22+gives+his+views+on+ActionCOACH%21 http://www.actioncoach.com/blog_display_all.php#October+2008+-+the+Rollercoaster October 2008 - It's has been an unprecedented month.  The stock markets all over the world have been running a roller coaster and the reality is no one knows when or where its going, but surely everyone wants to get off.  It's hard to imagine that coming from a humble background, where my father worked the night shift for FORD Motor Company back in England, that I would be reminded of how to deal with... by Kevin Smith http://www.actioncoach.com/blog_display_all.php#October+2008+-+the+Rollercoaster http://www.actioncoach.com/blog_display_all.php#4+ESTRATEGIAS+PARA+ENERGIZAR+TU+FUERZA+LABORAL Si percibes que tus empleados están desmotivados, no estás solo.  Más de la mitad de los trabajadores en   los Estados Unidos  están desconectados de su empleador. Eso significa que no les importa que le pueda pasar a su patrono. Incluso un porciento considerable es una mala influencia y activamente trabaja para sabotear la empresa.  No estoy especulando;  son estadísticas.  Entre los empleados... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#4+ESTRATEGIAS+PARA+ENERGIZAR+TU+FUERZA+LABORAL http://www.actioncoach.com/blog_display_all.php#CUATRO+CLAVES+PARA+UNA+REUNION+EXITOSA No sé si piensas igual. Para mí las reuniones son frecuentemente una pérdida de tiempo; incluso contra-producente. No me refiero a esas reuniones de tu a tu. Hablo de aquellas donde hay 3 o más personas como las juntas y comités de trabajo; donde me veo mirando el reloj y pensando como excusarme de un ejercicio carente de sentido y propósito. Responsabilicemos al que conduce la reunión. Esta persona... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#CUATRO+CLAVES+PARA+UNA+REUNION+EXITOSA http://www.actioncoach.com/blog_display_all.php#MANEJANDO+LAS+BARRERAS+QUE+LIMITAN+TU+ASCENSO+ En la década de los 60 se puso de moda el concepto del Peter Principle'. En el contexto del trabajo, se refería a que los empleados  ascienden en la medida que son competentes.  Llega un momento que la complejidad del trabajo los domina. Entonces cesan de ascender y  ahí permanecen en incompetencia.  Esto sugiere que  con el tiempo los trabajos terminan siendo ocupados por personas  incompetentes... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#MANEJANDO+LAS+BARRERAS+QUE+LIMITAN+TU+ASCENSO+ http://www.actioncoach.com/blog_display_all.php#5+FACTORES+PARA+COMUNICAR+Y+MOTIVAR+EXITOSAMENTE Además de poder escuchar profundamente, otra competencia crítica de todo gerente exitoso es comunicar con claridad.  Barreras comunes a la eficiencia y la productividad están relacionadas a la falta de claridad y entendimiento sobre las expectativas, objetivos, iniciativas y tareas que surgen diariamente en una empresa. Si los trabajos que delegas  frecuentemente  te llegan tarde o no son los que... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#5+FACTORES+PARA+COMUNICAR+Y+MOTIVAR+EXITOSAMENTE http://www.actioncoach.com/blog_display_all.php#DEJA+DE+PERDER+CLIENTES+EN+EL+TELEFONO%3A+7+PASOS La primera impresión que tienen nuestros clientes depende de cómo contestamos el teléfono. Aun así muy pocos tenemos en nuestro negocio reglas o libretos para atender cada llamada. En la medida que sistematizamos este proceso optimizamos nuestro servicio. Al final, aumentamos las posibilidades de convertir prospectos y de retener clientes. No hablo de tener un contestador automatizado con... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#DEJA+DE+PERDER+CLIENTES+EN+EL+TELEFONO%3A+7+PASOS http://www.actioncoach.com/blog_display_all.php#Take+Ownership+of+Your+Ownership+Role So, you've got a staff of people and you feel that you would be better off on your own. They are driving you nuts; you are constantly cleaning up after them, both literally and figuratively. Maybe you blame their age after all, they are young and inexperienced. Maybe you blame the generation because when you were that age, things were much different.   First of all, playing the blame... by Tim Dollmeyer http://www.actioncoach.com/blog_display_all.php#Take+Ownership+of+Your+Ownership+Role http://www.actioncoach.com/blog_display_all.php#Online+Marketing+and+New+Markets If you were to take a guess at what country has the highest number of Internet users, would you be surprised to know that it is China, with only 19% of the country using the Internet (1).   One of the things to do is watch not only what the current trends are with online marketing, but also what the future holds.   By keeping an eye on the top websites throughout the world, (which you can view... by Windy Frost http://www.actioncoach.com/blog_display_all.php#Online+Marketing+and+New+Markets http://www.actioncoach.com/blog_display_all.php#It%27s+the+Economy+.. To help the team focus on the 1991 election, Bill Clinton's campaign manager picked four words to help them focus their efforts and ultimately win the election-"It's the Economy Stupid".  Here we are again. During this trying economic time, what are some things you NEED to  do to make sure you continue to prosper?  Here are a few to keep in mind: Credit Markets - they are already tightening up... by Steve Brock http://www.actioncoach.com/blog_display_all.php#It%27s+the+Economy+.. http://www.actioncoach.com/blog_display_all.php#Small+Biz+and+the+Economy...+ I recently saw a bumper sticker and then a billboard for Harley Davidson with the tag (dont quote me but in essence)  "the economy, politics, blah blah blah... Screw it, lets ride!"  I dont have a Harley (yet), however, I can totally relate to this sentiment. As a business coach, I talk to a lot of people that want my opinion on how business in general and my clients specifically are dealing with this... by Brian Dombach http://www.actioncoach.com/blog_display_all.php#Small+Biz+and+the+Economy...+ http://www.actioncoach.com/blog_display_all.php#Your+4-H+Club+and+are+you+a+Miner+or+a+Whiner YOUR 4-H CLUB Here's a way to help to consider the Action concept of A,B,C,D customers.   Your customers have joined your 4-H Club A customers are Awesome and Hilarious B customers are Basic and Happy C customers are Can't Deal With and a Hassle And D customers are Dead and Horrible   Our responsibility as business owners is to rid ourselves of horrible... by David Beam http://www.actioncoach.com/blog_display_all.php#Your+4-H+Club+and+are+you+a+Miner+or+a+Whiner http://www.actioncoach.com/blog_display_all.php#The+Economic+CRISIS+-+URGENT+Conference+call+with+Brad+Sugars You've all been watching the news ... Yes, the world is in economic turmoil and yes, some of our business coaching clients are too ... So please take an hour next week to join me so I can help you see how this is a HUGE OPPORTUNITY for you to turn current circumstances into a massive win ...  Here are the times and how to login ... For American, African and... by Brad Sugars http://www.actioncoach.com/blog_display_all.php#The+Economic+CRISIS+-+URGENT+Conference+call+with+Brad+Sugars http://www.actioncoach.com/blog_display_all.php#What+Do+You+Choose+-+ZAP+or+SAP%3F Have you ever been with someone who just drains energy right out of you?  You may have been feeling pretty good until you spend a few minutes with them.  A chance face to face meeting or a phone call.  Sometimes no words need to be spoken, just by being in their presence you just can't wait to get away from them. Have you ever been THAT person?  The one who just can't wait to dump all your problems... by Anthony McNab http://www.actioncoach.com/blog_display_all.php#What+Do+You+Choose+-+ZAP+or+SAP%3F http://www.actioncoach.com/blog_display_all.php#Try+the+Economy+Inventory+Exercise This is a Guest Post from Drea at BusinessPundit.com Is the economy in a Depression? The statistics say it is not, but word on the street has it that this is the worst financial crisis since the soup-slurping 1930s. What's a small business owner to do? Close up shop and start collecting scrap metal to recycle? Transform your vintage boutique into a liquor store? Open up a pay-by-the-bowl turnip... by Alexis Brown http://www.actioncoach.com/blog_display_all.php#Try+the+Economy+Inventory+Exercise http://www.actioncoach.com/blog_display_all.php#11%2C5+formas+de+o+com%E9rcio+tradicional+fugir+da+crise Às vezes desloco-me ao centro da Cidade e efectuo algumas compras no Comércio Tradicional, entristece-me o facto de ver muitos destes negócios a morrerem. Tenho falado com alguns proprietários e quase todos estão apreensivos sobre o presente e o futuro dos seus negócios, e culpam a actual situação ao Mercado, ao Estado, às Grandes Superficies, à Autarquia, às opções de compra das novas gerações,... by Armando Fernandes http://www.actioncoach.com/blog_display_all.php#11%2C5+formas+de+o+com%E9rcio+tradicional+fugir+da+crise http://www.actioncoach.com/blog_display_all.php#Bagaimana+Cara+Mengurangi+Kerugian+di+Bisnis%3F Pertanyaan ini sering tidak terlalu diperhatikan pemilik usaha karena banyak pemilik usaha yang mengalami kesulitan lebih banyak berpikir bagaimana caranya mendapatkan pelanggan lebih banyak, omzet lebih besar, ataupun profit yang lebih besar. Sayangnya sebelum kita bisa mencapai itu semua, kunci pertama yang harus kita capai bila bisnis kita mengalami kerugian adalah mengurangi... by Juristian Amadin http://www.actioncoach.com/blog_display_all.php#Bagaimana+Cara+Mengurangi+Kerugian+di+Bisnis%3F http://www.actioncoach.com/blog_display_all.php#C%F3mo+delegar+m%E1s+y+mejor Pedro se quejaba de que sus empleados no lograban completar su trabajo que él les delegaba. El les decía que quería el trabajo hecho cuando el trabajo era requerido. Dos o días después él descubría que sus trabajadores no habían empezado a trabajar en él. El realmente estaba frustrado con su equipo por todo esto. Aquí hay 6 técnicas productivas y efectivas que Pedro aprendió con su Coach. Cuando... by Marco Vazquez http://www.actioncoach.com/blog_display_all.php#C%F3mo+delegar+m%E1s+y+mejor http://www.actioncoach.com/blog_display_all.php#You+vs.+Marketing%3A+5+Guerrilla+Perspectives+on+Marketing+with+Jay+Conrad+Levinson "Now what?" is ActionBLOG's series that features 5 questions with 5 great business minds to answer these worries and more. Check out this video interview between entrepreneur and expert business coach, Brad Sugars, and best-selling Guerrilla Marketing author Jay Conrad Levinson. Read Part 1 of the "Now what?" series, You vs. The Economy: 5 Fresh Answers for Small Business From... by Alexis Brown http://www.actioncoach.com/blog_display_all.php#You+vs.+Marketing%3A+5+Guerrilla+Perspectives+on+Marketing+with+Jay+Conrad+Levinson http://www.actioncoach.com/blog_display_all.php#You+vs.+The+Economy%3A+5+Fresh+Answers+for+Small+Business+From+Seth+Godin+and+John+Jantsch Is there a silver lining in today's cloudy economic skies?  What can you do to keep your business healthy? "Now what?" is ActionBLOG's series that features 5 questions with 5 great business minds to answer these worries and more.  Interviewees include business coaching expert and entrepreneur Brad Sugars, Guerrilla Marketing expert Jay Conrad Levinson and more.  This... by Alexis Brown http://www.actioncoach.com/blog_display_all.php#You+vs.+The+Economy%3A+5+Fresh+Answers+for+Small+Business+From+Seth+Godin+and+John+Jantsch http://www.actioncoach.com/blog_display_all.php#C%F3mo+establecer+Metas ESTABLECER METAS La Llave del Éxito Duradero   Recopilación de ActionCOACH, Coach Lic. Marco A. Vázquez   Establecer objetivos es tan importante en la vida personal como en el negocio. El común denominador en toda la literatura de libros de autoayuda es la importancia de fijarse objetivos. Se nos menciona que hay que ponerse objetivos de corto plazo, objetivos de largo plazo, objetivos de vida... by Marco Vazquez http://www.actioncoach.com/blog_display_all.php#C%F3mo+establecer+Metas http://www.actioncoach.com/blog_display_all.php#T%FA+eres+lo+que+alimentas+tu+mente+  "Está escrito: No solo de pan vive el Hombre, sino de toda palabra que sale de la boca de Dios". San Mateo 4:4 "Todo lo que somos, es el resultado de lo que hemos pensado". Buda   Tú nunca avanzarás en la vida más allá de las ideas que tengas en mente. Es importante que alimentes tu mente con las ideas correctas. Así como te nutres por comer balanceadamente, también la mente requiere... by Marco Vazquez http://www.actioncoach.com/blog_display_all.php#T%FA+eres+lo+que+alimentas+tu+mente+ http://www.actioncoach.com/blog_display_all.php#Business+is+the+same+the+world+over+...+even+in+Budapest I am currently in Budapest - visiting ActionCOACH's newest office in Hungary. Hailing from Australia, and currently living in Las Vegas in the US - the city is very different from my usual surrounds. However Budapest businesses and the needs of those business owners are the same as in all of the 26 countries which ActionCOACH operates. Like the US currently, Budapest is facing tougher economic... by Jodie Shaw http://www.actioncoach.com/blog_display_all.php#Business+is+the+same+the+world+over+...+even+in+Budapest http://www.actioncoach.com/blog_display_all.php#Querido+Trabajador Me encontré con esto en internet... la fuente no encontré cual es Querido trabajador: ¿Te acuerdas de mí? La otra vez visite tu empresa, cada que te visito me gusta que me recuerdes y me saludes con amabilidad y cortesía. En otras palabras, quiero que me hagas sentir a gusto e importante. Quiero decirte que a veces espero con paciencia, aunque sé que no es realmente necesario. Pero me haces esperar.... by Esteban De Gyves http://www.actioncoach.com/blog_display_all.php#Querido+Trabajador http://www.actioncoach.com/blog_display_all.php#My+favorite+book+%28at+the+moment+anyway%29 There are lots of books out there on the web and web marketing - but the one that I have read and reread the most is Web Copy that Sells by Maria Veloso. As you would expect (given the subject) it is an enjoyable read. Better yet it is not filled with techno-babble and isn't written in a condescending way (like some authors tend to do on this subject - thinking everyone is technologically challenged). However... by Jodie Shaw http://www.actioncoach.com/blog_display_all.php#My+favorite+book+%28at+the+moment+anyway%29 http://www.actioncoach.com/blog_display_all.php#Submitting+Winning+Proposals+ A Quick Check List Recognize that while price is often very important to the decision process, it is never all about price. If you don't believe this, ask yourself have you ever lost a job where you had the lowest price? There are many other factors such as: the confidence they have that you'll do what you say, the cost of maintaining your solution, the durability of your... by Sandy Kemp http://www.actioncoach.com/blog_display_all.php#Submitting+Winning+Proposals+ http://www.actioncoach.com/blog_display_all.php#O+stress+e+a+mudan%E7a+na+empresa "A mudança é a lei da vida. E aqueles que confiam somente no passado ou no presente estão destinados a perder o futuro." John F. Kennedy    As pessoas ficam em stress quando crêem que não têm, ou não têm a certeza de ter, as competências necessárias para executar as tarefas que lhes são confiadas.   O stress pode ser causado pela impaciência e ansiedade com que reagimos a acontecimentos anormais... by Armando Fernandes http://www.actioncoach.com/blog_display_all.php#O+stress+e+a+mudan%E7a+na+empresa http://www.actioncoach.com/blog_display_all.php#Sack+Clients+for+Improved+Profits I was discussing with one of my coaching clients the 80:20 rule, sometimes known as the Pareto Principle, how 20% of your clients will typically provide 80% of a business's profits.  This also often applies as a different 20% of your clients will typically provide 80% of your business's problems.  Often these 20% are the most are the most demanding, loudest and least appreciative of your efforts and... by Wayne Brunton http://www.actioncoach.com/blog_display_all.php#Sack+Clients+for+Improved+Profits http://www.actioncoach.com/blog_display_all.php#Questions+to+deal+with+Phone+Inquiries+on+Price+ When people phone a business they generally ask 3 questions: Have you got? Do you Do? or How much Is XXXX? Many a sale is lost because a direct answer is given rather than follow a professional process and remembering a key principle:                 "They Who Ask the Questions have the POWER" So the first step is to gain power by asking the first question no matter what has been asked - and here's... by Bruce Wilson http://www.actioncoach.com/blog_display_all.php#Questions+to+deal+with+Phone+Inquiries+on+Price+ http://www.actioncoach.com/blog_display_all.php#Non+performing+team+members One thing I have noticed in over 5 years as a Business Coach is the effect of non performing team members on a business. For most small businesses this holds them and the owner back from real growth and achieving their goals. Why do business owners allow this to happen? And what's the effect on the rest of the team? I've found that business owners are in FEAR of the repercusions of sacking someone, and... by Michael Cowley http://www.actioncoach.com/blog_display_all.php#Non+performing+team+members http://www.actioncoach.com/blog_display_all.php#Customer+Service+-+A+Name+or+an+Attitude "Customer Service is any contact between a customer and a company, that causes a negative or positive perception by a customer" Bad customer service is everywhere these days andmdash; unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. It's no longer an exception ... poor service has become the norm. A typical... by Joy Johnson http://www.actioncoach.com/blog_display_all.php#Customer+Service+-+A+Name+or+an+Attitude http://www.actioncoach.com/blog_display_all.php#It%27s+all+about+what+else+you+sell Suppose you sell something worth $100, with a COGS of $30 and Expenses of $60, it means a $10 (10%) Net Profit right? But what if you can add another $10 to the sale by adding something on? Then your sale is $110, (up 10%) your COGS go up to $33 (also 10%) but your Expenses stay the same at $60. And that means you Net Profit is $17 instead of $10 - and that's a Net Profit increase of 70%. So is it... by Bruce Frame http://www.actioncoach.com/blog_display_all.php#It%27s+all+about+what+else+you+sell http://www.actioncoach.com/blog_display_all.php#The+Choreography+of+the+Sale+-+Part+I+The+unspoken+elements+of+the+Sale Here is a 4 part series I put together to help people understand that Selling is just like a well choreographed dance.  When you are selling via an face to face appointment, here are the keys to success. Part I The unspoken elements of the Sale   When making a sale or preparing for the sales process, it is imperative to practice your movements. The sales process is like a dance, in order to make... by Simon Harris http://www.actioncoach.com/blog_display_all.php#The+Choreography+of+the+Sale+-+Part+I+The+unspoken+elements+of+the+Sale http://www.actioncoach.com/blog_display_all.php#How+to+overcome+the+biggest+challenge+in+your+business As a seasoned coach with the number one business coaching franchise in the world, Action Coach, it has been interesting to learn that after working directly with well over 100 small business owners, that without exception, EVERY SINGLE BUSINESS OWNER'S NUMBER ONE CHALLENGE IS THE SAME!!!!  What would be your answer to the question - "What is the number one business challenge facing every small business?????" Without... by David Beam http://www.actioncoach.com/blog_display_all.php#How+to+overcome+the+biggest+challenge+in+your+business http://www.actioncoach.com/blog_display_all.php#El+D%EDa+m%E1s+Impactante+de+mi+Vida El Día más Impactante de mi Vida Por Carlos Treviño Gtz.   Coach de Negocios   Hay situaciones en la vida que nos hacen aprender mucho, que nos impactan de tal forma que ya no volvemos a ser los mismos...   Un buen amigo (le llamaré Pedro) me contó un día una experiencia que tuvo, y que quiero compartirte en este espacio de modo que también aprendas de ella como yo lo hice.   Pedro era... by Carlos Trevino http://www.actioncoach.com/blog_display_all.php#El+D%EDa+m%E1s+Impactante+de+mi+Vida http://www.actioncoach.com/blog_display_all.php#La+Dulce+Vida+de+las+Quejas La Dulce Vida de las Quejas Por Carlos Treviño Gtz.     Coach de Negocios   En nuestro caminar encontramos personas que viven quejándose de todo, todo el tiempo... ¿será que es muy dulce vivir así?   Recuerdo a una persona que se pasaba gran parte de su tiempo quejándose, y así se comunicaba con los demás:   "¡Qué bárbaro! Ya ni la... Por eso estamos como estamos. Por eso este... by Carlos Trevino http://www.actioncoach.com/blog_display_all.php#La+Dulce+Vida+de+las+Quejas http://www.actioncoach.com/blog_display_all.php#Incre%EDble+Historia+de+un+Negocio+Familiar La Increíble Historia de una Familia, con Negocio Familiar. Por Carlos Treviño Gtz.      Coach de Negocios de ActionCOACH   Todavía recuerdo a esa pareja animosa, sana, de principios morales sólidos, con su negocio exitoso y reconocido en la ciudad, y con sus hijas en pleno desarrollo.   ¿Pero, qué pasó con ella...?   Un empresario a quien ayudé le contó a su amiga (la llamaré Perla), empresaria... by Carlos Trevino http://www.actioncoach.com/blog_display_all.php#Incre%EDble+Historia+de+un+Negocio+Familiar http://www.actioncoach.com/blog_display_all.php#EVITA+QUE+SE+AGOTE+EL+COMBUSTIBLE+DE+TU+EMPRESA+ Lo que empuja un negocio es la entrada continua de dinero. Igual que un automóvil  que por mas nuevo y atractivo que sea  deja de andar cuando se le agota la gasolina, un negocio - por más 'bonito' que sea-  cierra cuando no hay suficiente efectivo para moverlas operaciones.  A diferencia del carro, que simplemente  se le echa más combustible y sigue caminando, con el negocio es distinto.  Al detenerse,... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#EVITA+QUE+SE+AGOTE+EL+COMBUSTIBLE+DE+TU+EMPRESA+ http://www.actioncoach.com/blog_display_all.php#23+MANERAS+DE+MEJORAR+EL+FLUJO+DE+CAJA+DE+TU+NEGOCIO Una de las ventajas de estar pendiente del flujo de caja de tu empresa es que desarrollas la habilidad de anticipar tus necesidades de capital.  Sin embargo más que ventaja, manejar adecuadamente el efectivo es como medicina preventiva. La falta de capital es  un virus  letal que  debilita progresiva y rapidamente el negocio. Requiere un exceso de antibioticos que no siempre son efectivos y pocas veces... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#23+MANERAS+DE+MEJORAR+EL+FLUJO+DE+CAJA+DE+TU+NEGOCIO http://www.actioncoach.com/blog_display_all.php#UN+DETALLE+QUE+CAMBIAR%C1+TU+DIA+HOY La diferencia de si un día es bueno o malo más que nada lo determina nuestra actitud. La actitud es esencial. Como decía Zig Ziglar, tu actitud no tu aptitud decide tu altitud.  Si quieremos volar alto cambiemos nuestra actitud. Una manera de manejar la actitud es modificando nuestro estado de ánimo. Lo podemos hacer con varias estratégias.  El estado de ánimo es un filtro que nos auto-imponemos ... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#UN+DETALLE+QUE+CAMBIAR%C1+TU+DIA+HOY http://www.actioncoach.com/blog_display_all.php#SISTEMATIZA+LA+RUTINA+Y+HUMANIZA+LA+EXCEPCI%D3N+ Crea sistemas en el trabajo y reduce tu carga.  No es lo mismo tener que pensar cómo vas a manejar determinada situación cada vez que surge,  que ya tener un procedimiento establecido.  Cuando creamos un sistema estamos documentando  una manera efectiva,  eficiente y consistente de hacer una función.  La lista de funciones que pueden ser sistematizadas es enorme.  Desde como contestar teléfonos,... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#SISTEMATIZA+LA+RUTINA+Y+HUMANIZA+LA+EXCEPCI%D3N+ http://www.actioncoach.com/blog_display_all.php#PON+TU+EMPRESA+EN+EQUILIBRIO+Y+GENERA+M%C1S+INGRESO TE CONVIENE CONOCER TU PUNTO DE EQUILIBRIO   Continuamente vemos empresas que necesitan un alto volumen de transacciones para sobrevivir y cuando baja la venta, los costos fijos las sepultan. Este tipo de empresa por lo general opera con márgenes muy limitados y es susceptible a generar más pérdida que ganancia. Una manera básica de evitar esta situación  es  conocer de antemano el punto de equilibrio... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#PON+TU+EMPRESA+EN+EQUILIBRIO+Y+GENERA+M%C1S+INGRESO http://www.actioncoach.com/blog_display_all.php#Knowledge+plus+action+equals+success%21%21%21 I just came back from lunch where I was reading Jack Canfield's "The Success Principles". I am always amazed how juiced I am after I spend 30 to 40 minutes reading or listening to a tape. The crazy thing I have found since becoming a business coach is how many people in business spend little or no time reading motivational or skill improvement books. Every time I do a workshop I always ask, "How many... by Tom Maier http://www.actioncoach.com/blog_display_all.php#Knowledge+plus+action+equals+success%21%21%21 http://www.actioncoach.com/blog_display_all.php#Stop+Providing+Quotes If Quotes are a big part of your business, you need to change your perspective.   I often hear business owners complain that quoting takes a huge amount of time and effort with only a fraction of quotes ending up as profitable business.   The most important thing to consider is this: you are not providing quotes, although that's what people will ask for and expect. You are helping... by Sandy Kemp http://www.actioncoach.com/blog_display_all.php#Stop+Providing+Quotes http://www.actioncoach.com/blog_display_all.php#It%27s+the+economy+... Not a day goes by where I don't get shown how "the economy" is killing business ... Really ... The people at Toyota don't seem to notice, thay can't supply enough of their Prius ... The people at Apple, seem to have missed the point, their iPhone 3G still has queues at most of their shops ... The people at BHP Billiton cannot see it, they are selling more coal at higher prices than ever... by Brad Sugars http://www.actioncoach.com/blog_display_all.php#It%27s+the+economy+... http://www.actioncoach.com/blog_display_all.php#Beliefs+about+telemarketing When I say the word "telemarketer" what feelings and thoughts start to surface?   The reason I ask is because my son, who is 22 years old, just started with me in my Action business, as a telemarketer.  He is intelligent, very verbal, professional, and probably NOT what came to mind when I asked the question above. Though we are just getting started together, he loves it.  He is having wonderful... by David Beam http://www.actioncoach.com/blog_display_all.php#Beliefs+about+telemarketing http://www.actioncoach.com/blog_display_all.php#Blow+my+own+trumpet It's not often one gets to blow their own trumpet so when the chance comes... Embrace it! So take a look below! ActionCOACH, the number one business coaching firm in the world played host to the largest single gathering of Business Coaches on the planet at its 2008 Global Conference held at the Newport Beach Marriott Hotel and Spa in California. The highlight of the awards ceremony was... by Chris Gibbons http://www.actioncoach.com/blog_display_all.php#Blow+my+own+trumpet http://www.actioncoach.com/blog_display_all.php#%BFTienes+D.D.M.A.E%3F Acabo de ser diagnosticado con D.D.M.A.E. (Desorden de Déficit de Memoria Activado por la Edad) Así es como ataca esta enfermedad y me di cuenta porque esto me pasó el fin de semana. Decidí lavar el auto, así que me encaminé hacia la puerta con la cubeta y franela en mano cuando vi que el correo estaba sobre la mesa. Está bien, voy a lavar el auto, pero primero voy a ver quien me escribió. Dejé las... by Esteban De Gyves http://www.actioncoach.com/blog_display_all.php#%BFTienes+D.D.M.A.E%3F http://www.actioncoach.com/blog_display_all.php#Life+is+a+Bubble Nina sits by the sidewalk with a small bucket of soap water and a piece of wire bent in a loop on a warm summer day. She dips the wire in the bucket and rushes to blow bubbles out of the wire. One puff... two puffs... with every puff, each bubble breaks before it even reaches half size. Frustrated and impatient, the girl pouts... yet so determined, she continues to plunge the wire into the soap water... by Cynthia Wihardja http://www.actioncoach.com/blog_display_all.php#Life+is+a+Bubble http://www.actioncoach.com/blog_display_all.php#Are+you+a+Swimmer+or+a+Walker%3F+ On weekends, I catch a few laps in the indoor swimming pool at my fitness center. This particular time, I was about to meet someone who taught me a lesson on putting limits on life. She was in her mid-40s swimming by herself carefully near the edge of the pool. As I went through my routine of coasting freestyle lap after lap, I noticed her rather "interesting" style of swimming. Here's the comparison.... by Cynthia Wihardja http://www.actioncoach.com/blog_display_all.php#Are+you+a+Swimmer+or+a+Walker%3F+ http://www.actioncoach.com/blog_display_all.php#If+life+were+a+game%2C+is+mine+worth+playing%3F Yeah, what if it were just a GAME? Nothing more than a series of plays and goals... and what if no one is really keeping score except myself? And all this time, I took it sooo super seriously! So the question is, "Is mine worth playing?" Have I made the rules clear by clarifying my values and those principles that I stand for... or won't stand for? Have I made it fun by allowing myself... by Cynthia Wihardja http://www.actioncoach.com/blog_display_all.php#If+life+were+a+game%2C+is+mine+worth+playing%3F http://www.actioncoach.com/blog_display_all.php#Actualmente+nos+neg%F3cios+estar+quieto+%E9+pairar+e+caminhar+para+o+abismo.+ Um cliente fez-me a seguinte pergunta: "Estou muito preocupado como futuro da minha empresa, não sei que fazer para sobreviver?" Respondi-lhe que não havia nenhuma "receita" milagrosa, que a solução estava nas suas próprias mãos. De seguida efectuei 6 perguntas sobre a sua actividade nos últimos seis meses: · Melhorou ou aperfeiçoou as suas comunicações de marketing? ·... by Armando Fernandes http://www.actioncoach.com/blog_display_all.php#Actualmente+nos+neg%F3cios+estar+quieto+%E9+pairar+e+caminhar+para+o+abismo.+ http://www.actioncoach.com/blog_display_all.php#Reflex%F5es+sobre+a+minha+actividade+de+Business+Coach+-+Armando+Fernandes Acredito Acredito que no mundo há riqueza suficiente para satisfazer as necessidades de todos, como dizia Mahatma Gandi, e por isso sinto-me recompensado na medida em que crio a minha riqueza ajudando a criar riqueza para os outros. Armando Fernandes http://itaca-pensamento.blogspot.com/ by Armando Fernandes http://www.actioncoach.com/blog_display_all.php#Reflex%F5es+sobre+a+minha+actividade+de+Business+Coach+-+Armando+Fernandes http://www.actioncoach.com/blog_display_all.php#SMEs+need+help+to+survive+in+Current+Climate Paul Fagan, Managing Director of ActionCOACH, the leading business coaching firm in Ireland said that small businesses need to look for outside help in order to survive and grow in the current economic environment. As a nation, we still need multinational corporations to invest in our economy but it is critical that we encourage the growth of our SME sector who are the bread and butter of this economy.    Over... by Paul Fagan http://www.actioncoach.com/blog_display_all.php#SMEs+need+help+to+survive+in+Current+Climate http://www.actioncoach.com/blog_display_all.php#Your+10+minute+plan+for+a+successful+networking+function Networking- not just a drink and a chat. You have been invited to a function, which includes networking with likeminded business owners. The potential to get new business is high, and you know a number of people who will be at the same function, so you reply to attend. Now as business people we get caught up in the busy-ness of business and so we have promptly forgotten that we have made a commitment.... by Ross Kennedy http://www.actioncoach.com/blog_display_all.php#Your+10+minute+plan+for+a+successful+networking+function http://www.actioncoach.com/blog_display_all.php#4+pasos+para+alcanzar+el+exito Es fácil saber como lograr éxito, lo difícil es hacerlo... por eso te comparto los 4 pasos que a mi me han funcionado   1. ¿Qué quieres? defínelo, lo más específico... ¿qué quieres lograr en tu vida?   Estoy seguro que todas las personas tienen sueños, y tambien estoy seguro que la mayoria de ellas no creen que lo podrán lograr. Es por eso que existe el 2 paso   2. Confía en ti... ¿confías en... by Esteban De Gyves http://www.actioncoach.com/blog_display_all.php#4+pasos+para+alcanzar+el+exito http://www.actioncoach.com/blog_display_all.php#Keeping+Score... Why do I need to keep score in my business? While we are busy playing the game of business, marketing, selling and delivering products to our customers, it is also important that we keep track of the key performance and results that the business or organization generates. Keeping score helps to: a)    Keep the business or organization on track towards achieving its goals b)    Keep all of the... by Radin Ikram http://www.actioncoach.com/blog_display_all.php#Keeping+Score... http://www.actioncoach.com/blog_display_all.php#To+Teach+is+to+Learn+Twice To teach is to learn twice....Joseph Joubert I'm not exactly sure where I picked up that saying, but it has certainly been my favourite mantra over the years. I truly believe that unless you share your knowledge with others, you will never know what you "know". Lets start understanding the process of teaching by first understanding the learning process. There are four steps... by Radin Ikram http://www.actioncoach.com/blog_display_all.php#To+Teach+is+to+Learn+Twice http://www.actioncoach.com/blog_display_all.php#80%25+of+Small+Business+without+a+Business+Plan+will+fail   80% of small Businesses without a Business Plan- will fail in their first 5 years   Paul Fagan, Managing Director of ActionCOACH, the leading business coaching firm in Ireland today stated that from his experience, a staggering 80% of small Businesses without a Business Plan- will fail in their first 5 years.   From our observations' says Mr Fagan, 80% of business... by Paul Fagan http://www.actioncoach.com/blog_display_all.php#80%25+of+Small+Business+without+a+Business+Plan+will+fail http://www.actioncoach.com/blog_display_all.php#The+%22L%22+Word It is a word that holds great fascination for entrepreneurs.   It has been coming up a lot lately in my coaching sessions.  But it is often whispered.   People act like teenagers who are curious about sex but are embarrassed that they don't know very much.  They feel they should know all about it, but really, no one has ever taught it to them.   The word is "Leadership."    Success as an entrepreneur... by Warren Coughlin http://www.actioncoach.com/blog_display_all.php#The+%22L%22+Word http://www.actioncoach.com/blog_display_all.php#Who+Markets+Your+Business+-+the+Value+of+First+Impressions I recently had the pleasure of visiting the Dominican Republic on holiday with my family.  Beautiful place and a great way to relax. While I was there, I was enjoying a CD by Harry Beckwith and revisiting the importance of understanding who is responsible for marketing your business.  The answer to that is EVERYONE associated with your company. Let me share an example - we are checking into the... by Steve Brock http://www.actioncoach.com/blog_display_all.php#Who+Markets+Your+Business+-+the+Value+of+First+Impressions http://www.actioncoach.com/blog_display_all.php#CUANDO+SE%D1ALAMOS+SON+TRES++DEDOS+LOS+QUE+NOS+APUNTAN+DE+VUELTA En una reunión de negocios reciente, el último en llegar  achacó su tardanza a las demandas de  su negocio; el estado de la economía; el petroleo, el tráfico  y también sus empleados en quien no confiaba. "Si te duermes te llevan hasta  los clavos de la cruz", exclamaba el emprendedor mientras se acomodaba en su silla.  Era evidente su dolor.  "La gente me invita a actividades al medio día, pero yo... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#CUANDO+SE%D1ALAMOS+SON+TRES++DEDOS+LOS+QUE+NOS+APUNTAN+DE+VUELTA http://www.actioncoach.com/blog_display_all.php#SER+MAS+HACER+ES+IGUAL+A+TENER Tengo un amigo a quien llamaré Carlos que siempre se queja de su situación económica.   A veces le echa la culpa a sus clientes o a la economía o a las circunstancias particulares del momento. Jamás es capaz de ser honesto consigo mismo y reconocer que él tiene algo que ver con su problema. Todos sufrimos en cierta medida de esta  costumbre y se trata de no tomar responsabilidad.  Recuerdo una... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#SER+MAS+HACER+ES+IGUAL+A+TENER http://www.actioncoach.com/blog_display_all.php#DISCIPLINA+DEBE+SER+EL+ULTIMO+RECURSO Desde el punto de vista legal, la conducta de un empleado se corrige mediante disciplina progresiva o correctiva.  Aplicada adecuadamente, es  la fórmula que mejor inmuniza la empresa contra demandas por despido  y otras causales.  El problema es que este tipo de procedimiento tiene a menudo efectos irreversibles.  Los empleados piensan- con razón-  que cuando se le apercibe por escrito de alguna acción... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#DISCIPLINA+DEBE+SER+EL+ULTIMO+RECURSO http://www.actioncoach.com/blog_display_all.php#CONVIERTASE+EN+ANFITRI%D3N+O+BENEFICIARIO+PARA+GENERAR+M%C1S+CLIENTES Una de las formas más lucrativas y menos utilizadas por empresas para generar nuevos clientes es la alianza del anfitrión-beneficiario. Como dueño de negocio usted puede llevar a cabo esta estrategia para multiplicar sus clientes y aumentar la venta. Se trata de una alianza entre dos negocios donde el primero-el anfitrión- le permite al segundo- el beneficiario- transmitir un mensaje de venta a sus... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#CONVIERTASE+EN+ANFITRI%D3N+O+BENEFICIARIO+PARA+GENERAR+M%C1S+CLIENTES http://www.actioncoach.com/blog_display_all.php#EL+COACHING+COMO+ALTERNATIVA+A+LA+DISCIPLINA Muchas empresas enfrentan los  problemas de conducta,  rendimiento o destrezas en el trabajo  utilizando la llamada disciplina progresiva. Eso es un término fino para referirse a regaños y castigos cada vez más severos.  Esta metodología puede ser correcta desde el punto de vista legal  pero no necesariamente es  la más adecuada.  En demasiadas ocasiones, la disciplina progresiva se torna en un carril... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#EL+COACHING+COMO+ALTERNATIVA+A+LA+DISCIPLINA http://www.actioncoach.com/blog_display_all.php#9+MANERAS+DE+MEJORAR+LAS+RELACIONES+CON+TUS+CLIENTES ¿Si hubieses  retenido todo tus clientes anteriores, cual serían tus ingresos hoy? ¿Buenos verdad? Es mucho más fácil venderles a los clientes actuales que buscar prospectos. Además nuestros clientes nos recomiendan; lo que nos ayuda captar nuevos clientes. ¿Entonces en que parte de nuestra trayectoria decidimos abandonar nuestros clientes? No todos los clientes son ideales. De hecho la mayoría tiende... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#9+MANERAS+DE+MEJORAR+LAS+RELACIONES+CON+TUS+CLIENTES http://www.actioncoach.com/blog_display_all.php#CONTROLAS+TU+NEGOCIO+O+TE+CONTROLA+A+TI O controlas tu negocio o eres su prisionero.  Preso  implica largas horas, frustraciones, poco tiempo libre, y estancamiento. El negocio se queda eternamente entre la infancia y la sobrevivencia. Hay otra posibilidad pero conlleva un manejo estructurado y escalonado.  Para movernos de este estancamiento, es necesario entender como funciona nuestra mente empresarial.  Quizá te convertiste en dueño... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#CONTROLAS+TU+NEGOCIO+O+TE+CONTROLA+A+TI http://www.actioncoach.com/blog_display_all.php#RETOS+PARTICULARES+DE+LAS+EMPRENDEDORAS La mujer  ha enfrentado barreras institucionales, el llamado techo de cristal y otros estigmas formidables que le han complicado su progreso en el trabajo. Pese a estas trabas, las mujeres ha continuado luchando por sus derechos; educándose más y estableciendo sus propios negocios. Emprendedoras que abren su negocio, lo consideran preferible y más gratificante que batallar los obstáculos tradicionales... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#RETOS+PARTICULARES+DE+LAS+EMPRENDEDORAS http://www.actioncoach.com/blog_display_all.php#SAL+DE+LA+INERCIA+ELABORANDO+TU+VISI%D3N Como coach de negocios me he convencido más que nunca que el mayor obstáculo al progreso no es la competencia, el IVU, la recesión, la globalización, el petróleo, los norteamericanos, los políticos o los legisladores. Somos nosotros mismos. Más específicamente, la mente humana- es nuestro peor enemigo. El que quiera ser exitoso en los negocios o en cualquier otra cosa tiene que entender esta realidad... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#SAL+DE+LA+INERCIA+ELABORANDO+TU+VISI%D3N http://www.actioncoach.com/blog_display_all.php#Networking+as+a+Marketing+Strategy We as Action Coaches teach our clients to have multiple markting strategies going on at one time.  Preferably a 10 x 10 list of strategies, meaning 10 different strategies with each accounting for 10% of your marketing resources.  A key financially inexpensive strategy is Networking, but yet many people do not do much of it, and those that do don't do it very well.   Networking simply put is building... by Bill Skinner http://www.actioncoach.com/blog_display_all.php#Networking+as+a+Marketing+Strategy http://www.actioncoach.com/blog_display_all.php#Websites%3A+Making+Them+Work A bit of time spent planning before you start working on a new website can save you time, money and headaches. Here are a few points to consider... Put someone in charge. It doesn't matter if you're planning to have someone outside or inside your company doing the work on your website - you need someone to be responsible for keeping the site up to date and performing well. Websites aren't... by Ashley Thomson http://www.actioncoach.com/blog_display_all.php#Websites%3A+Making+Them+Work http://www.actioncoach.com/blog_display_all.php#Do+you+feel+successful%3F As a business coach, I talk to a lot of business owners in my day. Business owners are people who started out with a dream, an idea for what they'd like their business to become. But relatively few of them "feel" successful, regardless of how their business is performing. I've found there are two major reasons that people feel unsuccessful. 1. Not having worked out measures... by Ashley Thomson http://www.actioncoach.com/blog_display_all.php#Do+you+feel+successful%3F http://www.actioncoach.com/blog_display_all.php#First+Aid+for+a+Wounded+Business In my almost 18 years of happily being married, we would come across couples whose marriages were in big trouble.  One of our favorite books that we would refer them to read is "First Aid for a Wounded Marriage" by Marilyn Phillips.  The book is all about immediate steps to take to prevent the marriage from collasping.  She makes it very clear that much more would have to be done to restore the marriage,... by Kevin Weir http://www.actioncoach.com/blog_display_all.php#First+Aid+for+a+Wounded+Business http://www.actioncoach.com/blog_display_all.php#Make+it+Rich+with+BusinessRICH Another exciting 2 day BusinessRICH had just drawn to an end, this marks the beginning for 20 excited participants. Over the 2 day weekend it was fantastic to see the growth in these business owners, and know that the results will follow. As Jim Rohn says "you can't go back and change the beginning, you can however, start to change the ending... today" So for the 20 people that stretched during BusinessRICH... by Ben Fewtrell http://www.actioncoach.com/blog_display_all.php#Make+it+Rich+with+BusinessRICH http://www.actioncoach.com/blog_display_all.php#The+Basics+on+Systems As ActionCOACH business coaches we work with our clients to systematise their businesses i.e make sure that each task is completed the same way following the same principles and guidelines. This works because it means that the business is not dependant on a single person to do a job and if something does go wrong while following the system, we look first at improving the system rather than blaming... by Derek O Dwyer http://www.actioncoach.com/blog_display_all.php#The+Basics+on+Systems http://www.actioncoach.com/blog_display_all.php#Managemnt+by+Crisis "Management by crisis" is a phrase used to describe the common problem of allowing unexpected events, interruptions, problems, or emergencies to dictate your priorities and actions. Effective crisis management is an important skill to have and use. It is an essential skill for effective time managers because unexpected things do happen in every business, every day. Sometimes we do need... by John Layzell http://www.actioncoach.com/blog_display_all.php#Managemnt+by+Crisis http://www.actioncoach.com/blog_display_all.php#Do+Something.... I am a big fan of continued education and I hope you are as well.  Brad's books are great!  I also find that one of my favorite speakers is Jim Rohn.  I was listening to him the other day and picked up a line that I think is a perfect fit for anyone that wants to change their situation: "You have to take ACTION, before the wisdom is wasted and the emotion passes"..... If you want things to change... by Steve Brock http://www.actioncoach.com/blog_display_all.php#Do+Something.... http://www.actioncoach.com/blog_display_all.php#LAS+SEIS+PALABRAS+MAS+IMPORTANTES+EN+EL+TRABAJO Más del 70% de los empleados están desconectados de su trabajo.  Ponen las horas pero su mente está en otro lugar.  No culpemos al empleado. La responsabilidad de reconectarlos con su trabajo es del líder. Un buen comienzo para desarrollar liderazgo es  crear consciencia de cada ser humano que tenemos ante nosotros. Quiero compartir con ustedes  palabras claves que nos ayudarán a mejorar la comunicación... by Alex Fleming http://www.actioncoach.com/blog_display_all.php#LAS+SEIS+PALABRAS+MAS+IMPORTANTES+EN+EL+TRABAJO http://www.actioncoach.com/blog_display_all.php#5+Claves+para+Tener+Una+Actitud+Positiva 5 Claves para Tener una Actitud Positiva ¿Qué ventajas trae una Actitud Positiva? Se ha comprobado mediante estudios biopsicológicos que nuestro estado de ánimo influye de sobremanera en nuestro cuerpo. Simplemente pídele a una persona que sostenga su brazo derecho en el aire y que diga su nombre al mismo tiempo, trata de bajar su brazo, ¿esta fuerte como un roble, verdad? En cambio ahora pídele... by Marco Vazquez http://www.actioncoach.com/blog_display_all.php#5+Claves+para+Tener+Una+Actitud+Positiva http://www.actioncoach.com/blog_display_all.php#Fusion+Marketing When times are tough all companies need to to be using Fusion Marketing. Fusion marketing is not worrying about competition but embracing cooperation or as Brad Sugars has said Co opetition. This is when you find other businesses with similar target markets and you give them your brochure to hand out to all their customers and you do the same for them. Your marketing exposure is expanded and your costs... by Tom Maier http://www.actioncoach.com/blog_display_all.php#Fusion+Marketing http://www.actioncoach.com/blog_display_all.php#Si+el+Dinero+no+te+Alcanza...+Seras+repelente+a+el%3F Si el dinero no te alcanza... ¿será que eres repelente a él? (Extracto del artículo "Siete pensamientos erróneos sobre el dinero" de Jacinto Alegre) Me gustaría dedicar un espacio de reflexión al dinero, objeto del deseo de muchos, odiado por otros. Veamos pues, siete pensamientos muy negativos que la mayoría de las personas tienen sobre el dinero y que dificultan vivir en... by Carlos Trevino http://www.actioncoach.com/blog_display_all.php#Si+el+Dinero+no+te+Alcanza...+Seras+repelente+a+el%3F http://www.actioncoach.com/blog_display_all.php#Como+crear+un+patrimonio+que+nunca+se+acabe Cómo crear un patrimonio para el retiro, que nunca se acabe... Por Carlos Treviño Gtz.     Coach de Negocios de ActionCOACH La educación financiera es un proceso de toda la vida, y las parejas con frecuencia omiten este tema en sus conversaciones.  Simplemente se limitan a "administrar" (léase gastar) los ingresos familiares de una forma tal que ambos se sientan a gusto.   Rara... by Carlos Trevino http://www.actioncoach.com/blog_display_all.php#Como+crear+un+patrimonio+que+nunca+se+acabe http://www.actioncoach.com/blog_display_all.php#Siete+Pasos+para+Mejorar+tu+Calidad+de+Vida Siete pasos para mejorar tu calidad de vida  (Traduccion de articulo de Chris Widener) ¿La calidad de vida que deseas puede lograrse en 7 pasos?   No siempre es tan sencillo y claro, pero yo sé que aquellos que logran mejorar su calidad de vida dramáticamente siguen en mayor o menor medida el proceso que te describo más abajo. Así que si tu calidad de vida ha permanecido igual o ha mejorado muy poco... by Carlos Trevino http://www.actioncoach.com/blog_display_all.php#Siete+Pasos+para+Mejorar+tu+Calidad+de+Vida http://www.actioncoach.com/blog_display_all.php#Growth+of+Franchising+in+Scotland Now here is something reallly interesting....as we come to the conclusion of Franchisiing week in Scotland AND we had 300 attendees at the Franchise breakfast what can we learn about the power of Franchising. Well here are some interesting statistics. In 2007 franchising was a £1 billion industry in Scotland employing over 30,000 people. 91 % of all franchisees surveyed said they were profitable The... by Bruce Taylor http://www.actioncoach.com/blog_display_all.php#Growth+of+Franchising+in+Scotland http://www.actioncoach.com/blog_display_all.php#7+MUST+ASK+Interview+Questions You know the situation - you have three job applicants booked in to meet with you.  In some way you dread the process.  You think to yourself, I hope I pick the right one.  I hope I ask the right questions.  Well, here are some hints on how to get the RIGHT person. 1.            Why did you leave your last job? This is a very basic question, but it provides a lot of insight into the person you are... by Ashley Thomson http://www.actioncoach.com/blog_display_all.php#7+MUST+ASK+Interview+Questions http://www.actioncoach.com/blog_display_all.php#Selling+Your+Business+-+The+HARDEST+Sale+You+Will+Ever+Make+and+the+9+Keys+to+Maximising+the+Price+and+Minimising+the+Stress They say the three most stressful times in a person's life are when they get married, buy a house and change jobs.  Well, try selling a business... It's your baby, the thing you have built over 15 years.  You have put your heart, soul and an incalculable number of hours into it.  Now you are going to sell it. There are many things you need to do and consider, but these seven areas are of immense... by Ashley Thomson http://www.actioncoach.com/blog_display_all.php#Selling+Your+Business+-+The+HARDEST+Sale+You+Will+Ever+Make+and+the+9+Keys+to+Maximising+the+Price+and+Minimising+the+Stress http://www.actioncoach.com/blog_display_all.php#Get+the+Right+People+on+the+Bus.... Never underestimate the importance of having a good team on board When working with clients for an extended period, the importance of having the right team on board becomes more and more apparent. Now, we often say that you get the team you deserve and as part of our role as a business coach we have to help our clients to understand what they need to do or what they need to become to attract in... by Derek O Dwyer http://www.actioncoach.com/blog_display_all.php#Get+the+Right+People+on+the+Bus.... http://www.actioncoach.com/blog_display_all.php#How+Cellphone+May+Be+Killing+Your+Business One of my coaching clients who's a plumber arrived exhausted and late for a consultation the other week. His excuse was that "the phone had been 'going mad', as usual". I asked how many calls he'd had and on counting them up he informed me he'd made and received 47 calls so far that day.... It was only 11am!  I sat him down and we reviewed every single call, to find that only 3 were ones that HE... by Steve Leach http://www.actioncoach.com/blog_display_all.php#How+Cellphone+May+Be+Killing+Your+Business http://www.actioncoach.com/blog_display_all.php#How+Well+Do+You+Really+Know+Your+Customers%3F+ How do you feel when you approach the reception desk of a hotel, having only checked in earlier that day, to be greeted politely and enthusiastically by name..... by someone you've never seen before? What about when you enter a store and the sales assistant welcomes you by name and then engages you in conversation about your last purchase at the store, does it make you feel special? Or... by John Layzell http://www.actioncoach.com/blog_display_all.php#How+Well+Do+You+Really+Know+Your+Customers%3F+ http://www.actioncoach.com/blog_display_all.php#Clarity+from+BusinessRICH I had the pleasure of joining 18 business owners in Wilmington two weeks ago for a great BusinessRICH.  The learning of the day was that the fundamentals need to be in place before a business can profitably grow. A business has to be profitable to take care of the owner.  It needs good systems so that the team can be be effective.  It needs a strong team so that the owner can leverage the business... by Steve Brock http://www.actioncoach.com/blog_display_all.php#Clarity+from+BusinessRICH http://www.actioncoach.com/blog_display_all.php#How+to+get+out+from+under... You feel as though you are being pressured, there is so much to do and so little time to do it. The phone is ringing, there is a queue of people at your door demanding attention and your in tray has just over flowed.  This pressure exists because it is pushing us up against our current beliefs and habits that we are holding on to. We get to the point where we know that we have to change how we are... by Ross Kennedy http://www.actioncoach.com/blog_display_all.php#How+to+get+out+from+under... http://www.actioncoach.com/blog_display_all.php#Building+Trust I recently had the opportunity to attend a 1 day workshop where the facilitator was Stephen M.R. Covey, the son of Stephen R. Covey of the "7 Habits' fame. The workshop was centered around his book "The Speed Of Trust". One area of discussion centered on what he calls The 4 Cores Of Credibility... Integrity, Intent, Capabilities and Results.  I have used the Action version... by Robert McTague http://www.actioncoach.com/blog_display_all.php#Building+Trust http://www.actioncoach.com/blog_display_all.php#What+is+Your+Business+Worth%3F Sounds like a simple question. And on a general level the answer can be simple. However, the specific answer for any given business is not so simple.   As a seller, your business may not necessarily be worth what you want it to be worth.   The simple answer is that your business is worth what a serious, informed buyer is willing and able to pay for it.   So what do buyers consider in determining... by Sandy Kemp http://www.actioncoach.com/blog_display_all.php#What+is+Your+Business+Worth%3F http://www.actioncoach.com/blog_display_all.php#How+Can+I+Get+As+Much+Money+as+Possible+for+My+Business%3F To answer this question, you need to think like a buyer.  What do all buyers want?  Outlined below are the key factors: Strong predicable cash flow.  After all, they will be making an investment, so they need to: have confidence in the cash flow have an expectation that cash flow will be steady (and ideally growing) Healthy Profits. An... by Sandy Kemp http://www.actioncoach.com/blog_display_all.php#How+Can+I+Get+As+Much+Money+as+Possible+for+My+Business%3F http://www.actioncoach.com/blog_display_all.php#Increasing+profitability+in+a+challenging+economy Working in a challenging economy we are often asked how we can increase sales and profitability. Increasing sales is just one way to increase profitability and can be a huge challenge when there is an economic slowdown. Profit is a better metric than turnover so we like to work with clients on all areas of profit making. We do this by measuring all areas in a business from actual financials to the... by Derek O Dwyer http://www.actioncoach.com/blog_display_all.php#Increasing+profitability+in+a+challenging+economy http://www.actioncoach.com/blog_display_all.php#Support+Risk+Taking+%28one+of+The+6+Keys+to+a+Winning+Team%29 "Behold the turtle. He makes progress only when he sticks his neck out." ~ James B. Conant ·         Develop a common (shared) definition for "intelligent risk taking" to be used as a guideline for future activities. ·         Identify specific behaviors that encourage risk taking, and those that discourage it. Make a commitment to adopt encouraging behaviors, and ask... by John Layzell http://www.actioncoach.com/blog_display_all.php#Support+Risk+Taking+%28one+of+The+6+Keys+to+a+Winning+Team%29 http://www.actioncoach.com/blog_display_all.php#Growing+or+Dying+... Simple message ... your business is either growing or it's DYING ... Too many business owners, especially in tougher economic times, are trying to maintaint he status quo. You've got to focus on growth ... WHY ? Simple, if revenues remian the same, costs continue to rise and profits continue to decline.  Only with growth of the business, that can be growth in sales, growth in locations, growth... by Brad Sugars http://www.actioncoach.com/blog_display_all.php#Growing+or+Dying+... http://www.actioncoach.com/blog_display_all.php#Why+people+don%27t+achieve+goals... 100% Participation. These two words tell me if a person is or is not going to achieve his or her goals. The question to ask yourself is, "where am I participating 100%?"  For example if you want more customers, there are only 2 areas for you to participate 100% in, which are: Lead Generating activities and Prospect Conversion activities. Participating a 100% in these two areas would mean testing... by Jeevan Sahadevan http://www.actioncoach.com/blog_display_all.php#Why+people+don%27t+achieve+goals... http://www.actioncoach.com/blog_display_all.php#Free+Resources+for+Small+Business I have been playing with some new technology known as BUZKA. It allows you to build what is called a "web spot".  A web spot is a collection of web sites on a specific subject of interest.  The BUZKA technology allows you to select various web links and puts them into a simple file structure.  My spot is designed as a resource centre for all things SME!!. I have ASX feeds, tips for SME's, free resources,... by Simon Harris http://www.actioncoach.com/blog_display_all.php#Free+Resources+for+Small+Business