Training Courses and Workshops

Management Training - The Synergy Coming from Leadership

These workshops will train and motivate your management team to lead.  In addition to the basic ACTION learning concepts, your team will be trained in topics such as setting SMART goals, effective communication, achieving results through team members, understanding different personalities, time management and personal organization, holding people accountable, and working through conflict.  This training is guaranteed to increase confidence in your management team by providing training in a simple but effective management system based on Ken Blanchard's One Minute Manager.
 

Team Building - Together Everyone Achieves More

These workshops will train and motivate your team to work together.  In addition to the basic ACTION learning concepts, your team will be trained in topics such as positive living and working styles, dealing with problems and change, time management, different learning and personality profiles, and the six steps to building a winning team. This training is guaranteed to energize and synergize your team for massive results.
 

Customer Service Training - Creating Raving Fans

These workshops will empower your team to transform your customers into raving fans.  In addition to the basic ACTION learning concepts, your team will be trained in topics such as the cycle of business, needs and wants of customers, building relationships through communication, your ideal customer, what customers want and expect, innovative service, the main reason customers leave your business, creating the WOW factor, and much more.  Learn how to transform your customers into your front line sales force!
 

5 Ways to Super Profits - Marketing Your Business

This seminar will put your business on the road to success.  Topics include: How to increase your business profit by 61% in one year; Why most advertising doesn't work and what to do about it; How to have an unlimited marketing budget; Why the most driving marketing decision is not the medium; How to write awesome ads that actually work; How to increase leads, sales, average $ sale, number of transactions and margin.
 

Sales Made Simple - Training Your Sales Force

This interactive workshop will help turn your sales force into a profit-building machine.  In addition to the basic ACTION learning concepts, your team will be trained in topics such as the 4 types of salespeople, changing your beliefs, the AIDA principle, communication using NLP such as DISC and VAK, developing a purpose statement, the magic and asking great questions, closing the sale, handling objections, and being a professional.  This is a workshop that will be the start of a newly invigorated and motivated team equipped for massive success.
 

Attracting and Keeping the Best Team Members

These workshops will teach you how to attract, motivate, and retain the absolute best team members.  It is based on a de-selection process, and attracting team members based on heart and spirit as well as experience and education.  This leveraged hiring process will show you how to find and keep the best people.
 

Goal Setting, Time Management, Personal Organization

This seminar series is based on proven personal effectiveness and productivity principles espoused by Steven Covey (Seven Habits of Highly Effective People) and David Allen (Getting Things Done).  Many people desire to be more organized and effective, but are not sure how to do it or where to start.  Topics will include: Why you are so stressed and what to do about it; How to get control of your stuff; Why a simple "to do" list doesn't work; How to set achievable goals; and how your desk and office are a mirror.
 

6 Steps to a Better Business - Climbing the Ladder of Growth

This seminar will show you how to grow your business by taking it through the six essential steps; Mastery, Niche, Leverage, Team, Synergy, and Results.  You can't have a business that works without you as the owner until you first have a business that works, and prior to that, it has to be both commercial and profitable.  Find out why most small businesses struggle and eventually fail, and what to do about it.
 

Overcoming Team Communication Challenges

This workshop series, based on Patrick Lencioni's "Five Dysfunctions of a Team", will teach you and your company managers how to work together to produce synergistic results.  You will learn how to overcome the fundamental communication challenge of lack of trust and then get full participation in effective open and honest communication by establishing your "rules of the game" for dealing with conflict and confrontation.  This foundation will facilitate a high level of commitment, a culture of accountability, and massive results!  Learn how overcome and triumph over office politics, personal agendas, negativity and high drama to create a positive, energetic working environment.
 

AAA Customer Service Training Program

It is called "AAA Customer Service" training, and this full program consists of three segments. Segment 1 is Attitude Training.  Great customer service is primarily a mindset and attitude.  This section of the program addresses personal development, personal change, working as a team, and empathy training.  Segment 2 is Action training.  Nothing happens until someone does something. The four areas covered in the development of action skills are communication, dealing with upset people, telephone skills, and exceeding expectations.  The last segment on accountability includes an overview and role-playing of the One Minute Manager by Ken Blanchard.  It is highly recommended that this program be presented in conjunction with several blocks of coaching.