Vital Business Signs: Service

 

1. My company tests and measures everything to ensure customer satisfaction?

Strongly Disagree Disagree Neutral Agree Strongly Agree

2. We survey our clients regularly to determine how we can better serve them?

Strongly Disagree Disagree Neutral Agree Strongly Agree

3. We analyse our mistakes as both a company and as individuals and learn from them?

Strongly Disagree Disagree Neutral Agree Strongly Agree

4. We strive for excellence plus one percent?

Strongly Disagree Disagree Neutral Agree Strongly Agree

5. We believe that servicing the client is as important or even more important than making the sale?

Strongly Disagree Disagree Neutral Agree Strongly Agree

6. We choose our clients to fit our way of doing business?

Strongly Disagree Disagree Neutral Agree Strongly Agree

7. We are certain of the needs of our clients and base our company on those needs?

Strongly Disagree Disagree Neutral Agree Strongly Agree

8. Our direction and people can change instantly to meet our customers needs?

Strongly Disagree Disagree Neutral Agree Strongly Agree

9. I would gladly give up or postpone a sale to meet my customer service agenda?

Strongly Disagree Disagree Neutral Agree Strongly Agree

10. Our company continuously under promises and over delivers?

Strongly Disagree Disagree Neutral Agree Strongly Agree