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< "The amount of knowledge and encouragement that you have given me...has put the dream back into the dreamer and pointed me in the right direction for the future." Kitty L., Speed-D-Print I have just completed one year of working with my ActionCoach, Mark Raciappa, and it has been a great experience! (A little like being in school, but a LOT more FUN!) I now KNOW who my customers are and where they are coming from instead of just a “gut feeling” because he taught me how to TEST and MEASURE. I learned a lot about what make advertising effective and how to put my advertising dollars to work in the right places. I knew we enjoyed a lot of repeat and referral business, but I have learned how to magnify that market and work SMARTER instead of HARDER. Mark has also helped me with SYSTEMATIZING my business and DOCUMENTING procedures and making POSITIONAL CONTRACTS for all team members. I have learned how to make a quarterly PLAN and to calculate the 5 ways to increase my profits. Dianne Miller, More Space Place Working with ActionCOACH Mark Raciappa over the past year has been one of the highlights of my tenure in the insurance business. After 10 years as an agency owner I had become a little complacent and needed a fresh prospective. I hired Mark and after four months I almost fired him. I was impatient and overwhelmed. Firing him however, would have been a very costly mistake. Gross income including bonuses for my agency are up 140% over prior year. Performance bonuses alone are up 322%. Mark's encouragement, motivational push and business knowledge were instrumental in helping me have my best year yet. I am using what Mark has taught me about myself and my business to continually improve business outcomes. I would encourage any business owner to enlist the help of Mark Raciappa. Not doing so could be very expensive. John Cheney, J. Cheney Insurance
“Armed with a college degree in Business and 7 years of operating my own business, I entered the ActionCOACH program with Mark Raciappa. The knowledge I gained in one year has out performed all my previous experience combined. Within 12 months I doubled the sales of my construction company during the biggest economic downturn in years. The tools Mark taught me laid a foundation for success that I can use for a lifetime. He opened my eyes to working ON my business and not IN it. Next time I will skip college and start success earlier. Thanks Mark!” Doug Barton, Barton Construction
"Mark has a great understanding of what new business owners need; He a great motivator, well organized and and keeps you on task. He is a good communicator with great sense of humor a talent for keeping you honest. I highly recommend him for anyone who needs help building and improving their business." Leah Gilbert-Henderson, Take Care Nutrition Consulting
Action Coach offered me something that the Optometry practice management companies did not.
Our company has matured much more rapidly thanks to your procedures and expertise. I wanted to thank Mark personally for being there not only as a Coach, but as a friend. I feel I have grown as a business person but more importantly as a person. Sam Littlefield, Gutter SolutionsWhen I started my business I had looked into practice management companies and resources geared mainly for Optometry. I wanted something with more of a retail perspective and strong customer service approach. Action Coach has allowed me to take the perspective of a retailer and businessman then apply it to my profession and come up with an approach that has been very positive to my practice. In addition, my coach is easily accessible and flexible with times for my sessions, and offers a great program to enrich me personally in addition to growing my practice. He was not only a teacher, but feels like a partner in the practice, someone who offers suggestions as well as developing my ideas. Since working with my Action Coach my business has grown each year and I am looking forward to next year with continued growth and success. Action Coach has exceeded my expectations. Robert A. Orsillo, OD, FAAO |
