The group coaching listed below have been proven around the globe to have significant impact for those owners that embrace and execute on the concepts.

The Entrepreneur Coaching Program

What is Entrepreneur Coaching Program?
This exclusive coaching program is designed for a group of up to 20 business owners and budding entrepreneurs from various industries getting together to form a learning forum. The forum is where skills acquisition, issues discussion & resolution and follow up coaching facilitated by a licensed ActionCOACH Business Coach takes place. Learning and sharing happens in an open environment and specific topics related to small business are presented and discussed.

Target participants
The participants are drawn from emerging & established small business owners with annual turnover of less than RM 2 million. They are committed to grow their business turnover & profits and want proven strategies & methods to accomplish it. In the process they would be enhancing their entrepreneurial, leadership & business skills through proven & time tested ActionCOACH business building approach & systems. 

Features
#  12 coaching workshop on specific topics conducted by ActionCOACH coach. 
#  One hour 1-on-1 monthly phone coaching with Action coach to explore opportunities & resolve issues
#  Access to library of books, CDs, tapes and learning materials
#  Free Membership into Action Coaching forum and website
#  Free Monthly Tea Talk conducted by invited speakers on selected topics of interest 

Modules and Topics

1. Introduction and positioning
The introduction and positioning session is a must for all participants to get them off to a flying start. In this session, the business mindset concepts are introduced and participants are briefed on what they can expect from the program and what they are expected to do in return to get the most out of each sessions. 

Topics Covered:
> How to be a Victor and not a Victim
> Formula for Life Success
> Concepts of Blinding Flashes of the Obvious (BFO), Reticular Activating System (RAS) and Perturbation
> Definition of a Business

2. Financial Mastery
This session will revisit the basic of accounts from Profit and Loss statement, Balance Sheet and Break Even Analysis. You will also learn about cash gap and how to manage cash flow in your business. 

Topics Covered:
> P&L, Balance Sheet, Cash Flow Statement
> Financial Ratios
> Cash Management & Break Even Analysis

3. Time and Team Mastery
This session will teach you how to build the dream team you have always wanted. It will also teach you how to become a great leader. You will learn how to work on your business rather than in it, how to delegate and how to reward. 

Topics Covered:
> Change Management
> How to build synergy and Win-Win relationship
> DISC Personality Profile and VAK learning modalities
> Time Management and Delegation Skills
> 6 keys to a winning team 

4. Customer Service Mastery 
This workshop is all about turning your existing customers into Raving Fans who will insist their family and friends become raving fans too. The lessons leant will help rev up your business in the most cost-effective way possible; by getting your existing customers to promote your business for you. You will learn about the ladder of loyalty and how to delight your customers.

Topics Covered:
> Discovering who your customers are and how to build the ladder of loyalty
> Customer Satisfaction versus Customer Delight
> Moments of truths (MOT)

5. Unique Selling Proposition and Marketing
This session will teach you how to identify what is unique about your business and to turn it into an incredibly powerful sales tool. You will learn what a USP and guarantee are and why every business needs one. You will also learn about the power of marketing leverage and the 5 ways to increase customers, sales and profits.

Topics Covered:
> USP and Guarantee
> The basic laws of marketing
> 5-Ways to increase your business profits

6. Marketing Promotion 
This session will focus on the importance of marketing and how you can best use it to achieve your business goals. You will also learn about marketing promotion and how to write attention grabbing headlines in your promotional campaign.

Topics Covered:
> How to build a marketing campaign
> AIDA
> Writing Headlines and creating Offers

7. Building System in your Business Part 1
In the first part of the session participants will learn about setting goals, company?s vision and mission statement and culture. You will learn how to build a great business from the foundations up, leverage through people, systems and technology, delivery and distribution and finance. You will also learn the importance of Key Performance Indicators, How To manuals and Positional Contracts. 

Topics Covered:
> 9 Steps to build a business
> Creating Vision, Mission and Company Culture
> Developing Organization Chart, Positional Contract and KPIs

8. Building System in your Business Part 2
In the second part, participants will be taken through an overview of critical components that need to be in place in every business:

Topics Covered:
> Recruitment, training, evaluating performance and reward and recognition system
> Customer service charter
> Accounting systems
> Communication and computer systems

9. Sales made Simple Part 1: The Basics of Selling
This session will teach you about the different types of salespeople, old vs. new selling, the Question Funnel and how to handle objections. You?ll learn about communication and buying styles so you can sell each customer in the right way for them.

Topics Covered:
> The definition of selling
> Changing beliefs around selling and money
> Selling Features versus benefits
> The questioning process, the closing statement and handling objections

10. Sales Made Simple Part 2: Telephone Power In this session, you will learn about how to achieve great results using the phone. You will learn about the 10 phone performance standards and why the phone is the most important communication tool of your business. 

Topics Covered:
> The 10 phone performance standard for In-bound calls
> Making successful out-bound calls
> How to make your phone work for your organization 

11. Referral Strategies
This workshop is all about building a referral-based business. It will tell you everything you need to know about how to go about building a business that will build itself. It will tell you why this is the best type of business you could possibly want and how you can go about delivering the WOW factor to your customers time and time again.

Topics Covered:
> The ideal customer, Customer acquisition cost versus lifetime value
> 15 referral strategies and how to build them into your business

12. Business Planning 
This final session will bring all of the strategies and tactics together. You will discuss the results you want to achieve in your business and how it shall be put into a document called a "90-day business plan" to guide your implementation and monitor your results.

Topics Covered:
> Sharing of business lessons learned and biggest wins
> Setting personal and business goals
> Setting actions plan and default diary 

Monthly Business Building WorkshopTopics for Monthly Business Building Workshops will cover topics such as:
> Company Formations
> Meeting Management
> Interviewing techniques
> Customer Service
> Leadership
> Success Stories and sharing 

These topics will be conducted by experience and qualified speaker or video training programs on the topics selected. 

Please contact us to learn more about  Entrepreneur Coaching Program

ProfitCLUB

At ActionCOACH, we know that networking is a great idea. The challenge is finding the time and maintaining the motivation to keep it up and make it a part of your business. That's why we introduced ProfitCLUB. By being a part of ProfitCLUB you can embark on a journey to a more profitable enterprise by meeting with like-minded business owners every fortnight.

ProfitCLUB is specifically designed for small to medium sized business owners and each event is designed so that you maximize your potential, build your business, build your network, build your profit and build your knowledge.

Being a ProfitCLUB member means you also get to attend FREE business building workshops that teach you how to work on your business rather than in it and help you avoid the common pitfalls most business owners make.

Please contact us to learn more about ProfitCLUB.

ActionCLUB

ActionCLUB is an amazing fourteen week program for start-ups or those who are not ready for 1-to-1 coaching.

ActionCLUB is seven evening sessions on everything from setting your goals and vision right through to team building, marketing, sales and many of the basic fundamentals you need to get your business really moving. It's like getting a semester of business education but it's all proven in the real world and ready for you to implement immediately. So you're focused on what you can do today to get your business moving.

In the seven meetings, we cover the following:
1.Creating Your Future - Covers how to set goals, how to develop clarity on what you're creating and how to accomplish it.
2. Generating Cashflow - Covers what are the keys to profitability and leverage, how to do more with less.
3. Streetwise Marketing - Covers what sets you apart from the competition and how can you use that to get more customers buying more often from you.
4. Sales Made Simple - Covers how to sell effectively, handle objections and improve your communications.
5. Build a Great Team - How to build the dream team you've always wanted and how to be a great leader.
6. Systemize To Success - Covers how to leverage your time through systems in four key areas, defining key performance indicators to measure results and how to gain control of your time.
7. Putting it to the Test - Demonstrate what you have learned and lock-in the lessons so you can build any business into a success.

Please contact us to learn more about ActionCLUB.