Business Health Check Take our free Business Health Check to see what areas of your business needs improving.
Newsletter Sign up now for our newsletter and stay in touch with us.
Share this page on
What others are saying about coaching with
…Rick Crossland
Testimonial of ActionCOACH Rick Crossland
by Kevin and Heidi Crouse, Owners of Premier Villages
We are Kevin and Heidi Crouse with Premier Villages in Lexington, Kentucky. We have been coaching with Rick Crossland since March 2011. As home builders we have had a difficult few years and have had to downsize our company. One of the early things that helped us after starting our weekly coaching sessions with Rick was understanding that we were not just experiencing a lack of time in our day; instead we had a lack of focus. Immediately Rick helped us gain focus on areas in our business that began to get results, without having to spend a lot of money on things like marketing. To quantify our results we are up over 20% of last year’s sales in the first 6 months of this year. Specifically, we have sold 12 homes in the first half of 2011 and closed only 10 in 2010.
Since we work together as a husband and wife team, our weekly coaching session with Rick really helps us focus on what tasks we need to do to accomplish our goals and provides accountability for us that has made a big impact in our business. The immediate results were incredibly impressive. We have been to a number of sales trainings that have provided insight, momentum and positive results. We are real excited, not only with where we have come in the short time we have been working with Rick, but also for the future of our business. We are really big fans and have definitely benefitted from the coaching experience.
When we began coaching, Rick was very quick to understand our business and within our first phone call, he offered principles that work for not only our business but for any business. We were quickly confident that Rick could help our business recover and grow. We came into the process being very coachable and knew we needed some help, especially due to the down market were faced with. Heidi wasn’t necessarily on board right away due to the time commitment, but after our first phone call, she too agreed we need to be coached. Essentially we knew we couldn’t afford coaching from a cash perspective, but we were convinced we couldn’t afford not begin coaching. Now we look forward to each coaching session!
In Heidi’s sales office she has posted many insights, and nuggets that she has received in coaching and it keeps her spirit up. When others come into her office, despite the down market, they see the motivation and enthusiasm in her.
The Blinding Flashes of the Obvious have been helpful too. Whether or not the information we receive in coaching is something we have heard before or not, the lack of implementation has not helped us. Now we are taking action and making those course corrections which is really making a difference.
We have recently done a team alignment with Rick which has helped us get two key personnel in place and motivated. In the alignment we focused on our values, our mission statement, the 5 ways, etc… and we have built on the ownership that each of the team members have.
We are encouraged by Rick because he is always reading learning. He is a student of growing businesses and we are students of him. A good student reflects his teacher, therefore, we too are constantly challenged to grow and improve. Everything about working with Rick has been positive. We really respect for Rick’s ability to make us better and that’s what it’s really all about.
Testimonial of ActionCOACH Rick Crossland
by Chris DiSilvestri, Owner of Capital Choice Office Furniture
Hello, I am Chris DiSilvestri of Capital Choice Office Furniture. I’d like to give a testimonial to my ActionCOACH business coach Rick Crossland. Since I began coaching with Rick just over 1 year ago, my business is up 70% in revenue. During this time, we have implemented great systems in our business and have established a wonderful team as a result of a successful hiring process introduced to us by Rick. Initially we had over 300 applicants who applied for a certain position and within 2 weeks we were able to narrow that number down and hire a couple of new team members that have been a great addition to our business. Additionally, I have had a lot less stress regarding my business that I did a year ago. I am very confident that my business is heading in a great direction of continued improvement and growth which gives me security for the future and confidence in accomplishing my goal of opening a new location.
Rick has also helped me align my team with a vision for the future of the company which has freed up my time to work on my business as opposed to working in my business.
I enjoy my weekly coaching session because they are a step by step stairwell to having the business run itself without me having to be there. Each week, I am able to see the progression in my business and I am working on highest priorities and tasks that need to be addressed.
Rick is a great guy. I would recommend him to any business owner. He is very dedicated to what he does and even made an impact in the community by founding the Columbus Business Growth Club and the Columbus Entrepreneurial Organizations that offer to provide exceptional business education and networking opportunities for local business owners. He lives and breathes business and he is involved in almost any industry. He understands the intrinsic needs of the business owner and is able to offer solutions to any business in any industry
Testimonial of ActionCOACH Rick Crossland
by Patti DeMatteis and Lora Boukheir
Owners of Dental Hygiene Excellence
I am Patti DeMatteis, co-owner of Dental Hygiene Excellence, a dental hygiene coaching company and this is my partner Lora Boukheir and we wanted to let you know how coaching with Rick Crossland for two years has helped our business. We are both dental professionals and dental hygienists and have been struggling with our business in the past. Rick has worked with us in the areas such as our sales process and growing our clientele, our agreements with them and how to utilize business coaching strategies in to our communication with them.
As dental coaches we bridge the gap between someone’s actual performance and their potential. The reason we hired Rick is because we needed to bridge our own gap between our performance and potential and that vitally important to us as business owners trying to grow our business. We need coaches too, because we need that outside source to show us our potential! That is exactly what Rick has done for us. In just under 2 years we have had over 365% growth in our business and not many businesses can say that, especially in this type of economy that going on, but those are the true numbers. It’s just been phenomenal with him!!! Our personal growth has been helped by coaching and again, as coaches we need our own personal coaching on communication, business and with clients. That is something that sets ActionCOACH apart- that it is very individualized to what you need in your business; no matter what business it is.
We hired Rick, because we saw the dynamic ability that he had to be able to do that for us and it has been phenomenal! When we come to coaching, we have issues that we have to work through and he has provided strategies with how to handle those issues, which in turn increases our confidence level and performance. This is because we have been given the tools and we are able to practice execution. It’s one thing to read about it, or just talk about it, it’s a whole other level to actually be able to execute something ahead of time and have someone be able to go over it with you and really refine it to where it needs to be. So that it is that higher level type of execution needed to get the results you are looking for and that’s made all the difference.
Sometimes we come to our coaching session looking forward to it and sometimes we come kicking and screaming because we know we have not done our homework, but most of the time we know we are going to grow a lot if we are prepared.
Rick helps us take in tools to use for people to coach through strategies, and not so much personal aspects of coaching but a workable strategies.
To continue at this pace at 365% growth in two years is some hard math! But we are committed to continue grow with coaching which will allow us to be the true entrepreneurs that we will one day be able grow to the point of ultimately leveraging ourselves out of the day-to-day operations.
If you are a business owner looking for that one-on-one growth for yourself to take yourself to a new level this is where to be. You are not going to get that from any other programs and there are many things that ActionCOACH can offer and that Rick can do to be able to accomplish that in your business.
We can’t slack with Coach Rick! We have to be prepared, to give our best, to grow. He is pretty insistent that we continue to grow—and we like that! Rick has high standards on all levels and continues to hold people to those standards. When we hired him we saw that strong character and we saw that he has a great sense of humor and is lot of fun. We believe you need both of those aspects to succeed.
We encourage you to come to Action, Come to Rick!
Testimonial of ActionCOACH Rick Crossland
by Mary Griffith, Owner of Mary’s Catering
Hi, I am Mary Griffith, owner of Mary’s Catering. My husband and I started our business 25 years ago and it has slowly gone downhill. I didn’t feel like our company had be well managed and I really wanted out of it. It has been a long 25 years and Rick has really helped save my business. He has come up with great ideas, for example a salad bar which has been wonderful and profitable along with time saving. I am up 16% from last year and I love my business again. Rick has given me great ideas that have helped me work smarter in my business. I would highly recommend him anybody. I think that if you own a business and want to make money you should have a business coach. It’s life changing.
Testimonial of ActionCOACH Rick Crossland
by Todd and Danielle Hays, Owners of Columbus Car Audio & Accessories
We have been working with Rick for 6 months and we are getting rewarding results! We have had some staggering numbers in increases of sales but our biggest differences have been in the culture of our business. We didn’t even realize that the culture of our business was what we needed most attention. It was Rick who pointed out that this is the foundation of where change and growth begin. Pretty amazing things have happened in our business in that regard. People are coming to work with a completely different attitude. The same staff members who had previously had poor or sub-par attitudes are now becoming leaders, people we can rely upon to make good decisions. And this has been the most exciting change for me (Todd).
The most exciting thing for me (Danielle) in working with Rick has been having someone besides us, a husband and wife team, keeping us focused-which is hard to do. Rick has given us ideas and steps to simplify our communication process and in some instances he has become our referee. It has been great to have someone work on our business with us.
Last month one of our locations, which previously had been having difficulty due to the cultural problems we were facing, was up in sales by 50%! We have begun interacting with customers in a new way; being more service oriented and getting information from them whether they are making a purchase or not. We are also finding out the reasons why we are or not hitting our targeted numbers. To have a 50% increase at our main business location that is busy is huge and those are the results that our company needs and looks for and has been finding since coaching with Rick. We are confident we will continue to get these kinds of results on a regular basis.
We are also starting to see some results at our auxiliary locations by simply spending more time at those locations. We have let go of those locations over the past couple of years and those stores have been doing just okay, but we wanted them to do better. Now, just in spending time with the sales reps at those stores, their attitudes have improved and their overall sales are better.
At Rick’s suggestion, we have implemented regular sales meetings which we had never done before. Those meetings are also getting results. The sales staff is talking about things we’ve never heard them talk about, such as not stereotyping customers, which is simple but very important in sales. They are now talking with each other and discussing why they shouldn’t do it. They are becoming more accountable instead of pointing fingers at each other… playing the blame game. We have sent our sales staff to sales training with Rick and after a couple sessions, things are beginning to click with them. They are not only gaining knowledge be better sales people, but overall better people as a result of things that are happening here. And that’s exciting; that’s over the top!!!
Thank you Rick!
Testimonial of ActionCOACH Rick Crossland
by Dr. Scott and Keren Gosselin, Owners of Hilltop Chiropractic
We have been working with Rick since March of 2010. Through our coaching experience with Rick, we are now doing a lot of things in our business that in the past we had never considered. For instance, identifying and defining the job descriptions of our staff. As a result, our team members have a better understanding of their rolls which gives them greater clarity and creates a more efficient workday, eliminating the overlap of tasks that was occurring.
Through this process, we also realized we had a need to hire a new position; a patient coordinator who would be responsible for follow-up calls, getting in touch with those who are no longer active clients and supporting those who are active. In other words, this person would become a front runner for our practice and someone who would assist in minimizing the 70-80 hour work week I (Dr. Scott) was working. Rick led us through a very easy and fun hiring process which helped us easily select the best candidates over 60 applicants in a timely and efficient manner resulting in a great hire for this position. This has also resulted in freeing up my time to be home more with my family in the evenings.
We look forward to coming to see Rick every week and it is nice to know we have someone who is our corner, who understands the details of our business and who has the experience to help us understand things we didn’t even know that we didn’t know. Rick has great ideas and is really fun and friendly to deal with but more importantly, he is an expert at what he does. Rick gives us the steps we need to take to reach our goals and sets out a schedule the helps us achieve them in a reasonable time frame.
Before we began coaching, we were so far out of whack with our systems; we were in great need to streamline our practice so that it would begin to work for us. We had spent 3 years in our business trying to do this ourselves and after that time we in no better spot than when we had first opened. We realized we needed to get help just like someone who wanted to get into shape would hire a trainer or a nutritionist, we knew we needed to hire a business coach. That is how we view Rick, someone that will help us improve our business in areas we weren’t able to do ourselves.
We have definitely benefitted from having Rick as our Coach. It has been a long and effortful process of learning, finding out what to do and implementing those things. And we now are getting the results we desire. In fact, we are on pace this year for our best year yet. At the end of the 3rd Quarter we are near the revenue we generated all of 2009. And as of the first of November, our profits are up 82% from last year!
I would encourage other Chiropractors, and any medical professionals to consider coaching with Rick Crossland. I don’t see how you couldn’t benefit from having someone like him on your side, rooting for you, encouraging you, but more than that, giving you really sound advice on how to make your practice work for you, make your money work for you and to help you get the most out of what you’re doing!
Testimonial of ActionCOACH Rick Crossland
by Srikanth Gaddam, Owner of ERP Analysts
I am Sri Gaddam, President and CEO of ERP Analysts. We are a managed IT service provider speicalizing in ERP applications with of $20M in revenues. As a company, we have experienced a consistent growth of 40-50% each year over the past several years.
We hired Rick because we needed better business systems to sustain our continued growth. We have been working with Rick for six months and are very pleased with the results. In particular, we are in the process of implementing a management performance and accountability system for all the employees in the organization with clearly defined Roles and Responsibilities that can be measured.
We are also in the process of building a revenue system with Rick to get an accurate forecasting on sales revenue, and to identify quality and quantity revenue opportunities in our business. To jumpstart getting better results, Rick has conducted extensive sales training programs for us. In fact, Rick is always willing to go the extra mile. He recently attended the critical Oracle Open World Conference in California with us and stayed and stayed a full 3 days to coach our team to better lead quality. Additionally, he helped us to better understand our ROI from our conferences.
In summary, we are very pleased with the results of our coaching program. We strongly recommend hiring Rick if you are looking for faster results with standard operating procedures to sustain growth and gain a competitive advantage in your industry. If you want results, Rick Crossland is your man!
Testimonial of ActionCOACH Rick Crossland
by Teresa Crye, Owner of Dublin Dance Centre & Gymnastics
My name is Teresa Crye and I am very happy to talk about my coach Rick Crossland and my ActionCOACH experience. Let me start by telling you that I have been in the dance and gymnastics lessons business for 25 years and have loved every moment of working with children. The first time I met Rick, I gave myself every reason to be cynical about getting help with my business and thought that in a few short meetings that I would have every reason to walk away and say “that man cannot help me at all”. However, here I am 2 ½ years later, and he has won my confidence and due to his expertise I am directly benefitting from the time I have coached with him.
After meeting Rick, I was quickly aware that I had a void in business expertise. And even though I was skeptical at first, I was willing to coach because I came to realize that my company was in a serious rut. I wanted to know how to progress, how to break through the financial plateaus and client care issues we were facing. I wanted a vision on where we could be in the next 25 years. Rick’s expertise and his willingness to learn our business gave me the confidence that he would be the person that would lead us out of that rut and he has done so. I also appreciate that after this year and a half Rick has helped us improve all areas of our business. The administrative, the day to day operations and what I consider the heart and soul of our business, the teacher’s role. Specifically, Rick has helped me in something I have never done and was afraid to do, that is to involve my teachers in the business process. He has aligned my vision with the vision of the entire team and as a result, they have been not only appreciative but have become better sales people.
He taught us to measure beyond just cash flow in and cash flow out. I believe in the adage that 20% of your productivity affects 80% of your outcome and digging into the details, the testing and measuring which Rick taught us to do has greatly improved the 80% of our outcome. As a result we have implemented strategies to generate $75,000 in free cash flow this year! In addition, due to marketing and business development actions, sales and profits for 2010 are up over 195% over last year in a recreation based industry that can be viewed as a discretionary activity by the consumer.
I respect the ActionCOACH organization. Having listened directly to Brad Sugars and read some of his books, I have built a great respect for this organization. Additionally, the networking opportunities provided by ActionCOACH have been extremely valuable to our business. I am grateful to know and work with other high caliber business owners.
Being a client of Rick’s is not for the faint of heart. His expertise, attention to detail, accountability and energy level is over the top and he certainly requires you to take action. He has introduced me to facets of the business that I didn’t think I could ever really develop a real expertise in. He has indeed helped me in those areas and as a result I am having more fun in my business day to day.
If you are willing to take the journey, working with Rick will open your eyes to the knowledge you can have in your business. I believe that knowledge without action is really no knowledge at all. He has propelled us through two years of the worst economy that we have known in our lifetime by believing “we just won’t participate” and giving us the systems to help us work in the right direction. I look forward to his continued pushing us to results and improvement of our business in the years to come.
Thank you Rick!
Testimonial of ActionCOACH Rick Crossland
by Phil Baker, owner of Baker Group Basements
Hi my name is Phil Baker, I own a company called Baker Group Basements and I am a client of Rick Crossland’s. My business is a start-up business and though Rick usually doesn’t work with new start-up’s , he was able and willing to work with me and together we hit the ground running strong. One of the things I was looking for when hiring Rick, and how I’ve come to view Rick, is a kind of business partner. As the sole owner of a business, it is tough to know all the things necessary to keep a business up and running, without having anyone to bounce ideas off of. So I decided to hire Rick, a business coach, knowing he could guide me through the process, one that he already had experience in. He has specifically helped me with marketing and spending my money wisely.
Early on in our coaching, Rick helped me with trade show strategies, because a lot of my business will be generated from trade shows, specifically home and garden shows. Rick was really vital in assisting me obtain some real quality leads from the first trade show I attended. The next thing we focused on was sales strategies and techniques. We did a lot of role playing so that when I am in front of a client, I really know how to sell with confidence. From that initial tradeshow I ended up landing 2 out of 3 basement finishing jobs. Needless to say, I have seen results from coaching with Rick since the beginning.
One of the things Rick has helped me out with that wasn’t initially on my radar was networking events. I don’t typically look forward to attending those events, but Rick has really helped me see their value and I have since attended quite a few that have turned out in my favor, producing strong leads. I would at this point recommend them to any business owner.
Rick has helped me develop flyers for direct mail campaigns and hand delivery. We have together designed a website and Rick helped me to create a language for that website which will be up and running soon and with which I am very pleased. We have tested and measured a lot of different marketing methods. With Rick, you know exactly where your money is going. You don’t just throw your money out there and hope it works, instead you really target it and you measure where and how you are spending your money so you can hone in on what works and what doesn’t. Being a start-up in a tight economy, I don’t have money to throw around, so Rick has helped me spend right the first time and not waste my money.
Working with Rick has been a great opportunity for me and it takes probably a special person to work with Rick. You really have to want success. If you are the type of person who wants to make more money but aren’t serious about it, then don’t hire Rick. If you want to get serious and do the things that are going to make you successful, this is the man for you. He will really help you take your business to the next level.
Testimonial of ActionCOACH Rick Crossland
by Andy Michel, Principal of Andrew Michel & Associates
I am Andy Michel with Andrew Michel & Associates, a private wealth management firm. Over the past year, I have been working with Rick Crossland of ActionCOACH Business Coaching. Rick has been instrumental in helping me increase my business this year by some 22%. He has come up with ideas and recommendations on how I can more effectively run my business and increase the business and the type of people I am working with. Although as a company, we have done a lot of hard work, Rick has been instrumental in teaching some new tactics and ways that I can improve my business, and probably most importantly, holding me accountable. We all think we know what we do every day and are experts in our field, however, I have found it is good to have an outside source that can assist us in identifying ways that we can improve our business as we move forward. Rick has helped me to do just that. So if you want to grow your business and not remain at the same level, then I suggest you give Rick a call and he can help you.
Testimonial of ActionCOACH Rick Crossland
by Dr. Alisha Booher, owner of Booher Family Chiropractic
My name is Dr. Alisha Booher and I am the owner of Booher Family Chiropractic. I met Rick Crossland at a development meeting for Chiropractors and was very intrigued by what he had to say. My husband and I decided to meet with Rick regarding coaching and we were both very impressed and decided to work with Rick. Prior to coaching, I had been working with a management company for the course of two years and have been dissatisfied with the results. After just two weeks of working with Rick Crossland, my husband and I were thrilled with the results we began to receive.
I have been in business for 5 years and have had to go through the interview process several times and have never really enjoyed it or looked forward to it. Rick immediately introduced me to a 4 hours hiring process and I loved it. It was by far the best and easiest interview process I have experienced. I actually can’t wait until we need to interview again to develop my team even more, because this was just such a smooth process.
Just as his business name indicates, Rick is very action oriented. He is also very detailed driven and wonderful with response time to my questions. I truly feel like I have a person who is on my side and is willing to take our team to a whole new level.
Due to coaching with Rick, I can see great things happening for the future of our business and I am thrilled.
Testimonial of ActionCOACH Rick Crossland
by Tom Wood, Owner of Wood Landscape Services, Ltd.
Celebrating our 20 year anniversary in 2010 is a great accomplishment. In that time I have seen, heard and read a great deal about business. Working with Rick Crossland and Action Coach has synthesized this knowledge and produced excellent results this past year.
In this recession (that thanks to Rick we are not participating in) we have increased our bottom line profitability by over 165% over last year. In addition our % Net Income is now 47% higher than the average in our industry. The systems and week-to-week accountability that Rick has partnered with us to achieve will no doubt continue to drive superb bottom line results!!!
As a seasoned business owner, I would recommend Rick to any owner or leader who is serious about improving your business and your quality of life. Coaching is not only rewarding, but enjoyable. Rick can help any business get better. Not only is Rick a trusted advisor, but I also consider him to be a great friend.
Testimonial of ActionCOACH Rick Crossland
By Shankar & Sumithra Ramachandran, Owners
CloserLook Search Services Inc.
We have now been an Action Coach client for almost six months. In this time we have had numerous coaching and planning sessions. I would like you to know that we have received considerable value from these sessions and the coaching program has helped us visualize, develop and execute strategies which have made us more effective in our service delivery and more profitable in the process.
When we first decided to go ahead with coaching, it was more an act of faith and resolve than based on a clear idea of how it would work for us. We were already a profitable business with stable revenues and strong top and bottom-line growth. We had considerable business experience we brought with us when we started this enterprise. We decided on coaching so we could build on our strengths rather than from the need to deal with problems. I must say that from the very first coaching session you were able to bring our issues into focus and help us identify and address key fundamentals in our business. You were able to help us look beyond immediate obstacles and develop medium and long term strategies.
Vision and strategies without an execution plan are mere day dreams. Your program combines individual coaching sessions with the Growth Club 90 Day Business Planning process and has helped us get focused on execution and on metrics. We are also working more effectively as a team. Our hiring process has improved as have our deliveries. There are still many opportunities to improve, but we are visibly closer to our goals (think of the profits that will come with the solutions!).
Specifically this year, our business is consistently up 30% in the short time we have been working together. We feel that we have just scratched the surface on our sales and marketing opportunities and look forward to the potential of even more growth. It has been very gratifying to see immediate results from the strategies and tactics we have implemented together. We are also very excited that you have helped us improve our operating efficiency and productivity. The Rapid Improvement Programs (RIPs) we have implemented are showing immediate results. We are now able to deliver complex software projects in 20-30% less time.
Also, at our third Growth Club session Sumithra and I realized that we could grow our revenues more profitably this year and have more leisure time for ourselves as well. With your help we are also implementing specific processes so the business can function effectively without our everyday involvement.
Finally, you have been much more than our coach, you have functioned as a member of our team. As a coach you have been nudging us along and creating accountability. You have become another resource on many levels and have brought us business opportunities. In you we have a high energy executive and sales and marketing professional on our team. Sumithra and I would recommend your services to others without hesitation. We would also recommend coaching to other growing businesses and successful entrepreneurs. Coaching with you will help winning teams perform better.
Testimonial of ActionCOACH Rick Crossland
by John Moore, D.C. , Owner of Amerihealth Chiropractic
I have been receiving coaching from Rick Crossland here in Ohio and first of all we are having our best year ever. I believe the coaching from Rick has been exceptional and things are different in our office with staff and with our systems.
One of the most amazing things that has happened is the hiring of our new staff team. I was in a situation where I needed to replace my entire staff in our Chiropractic office other than my Associate Doctor and Billing/Accounting team. The team being replaced was my patient care team and there were 3 in all.
Under Rick’s expert guidance we used the Action Coach 4 hour hiring system. Within a day of alerting Rick to our hiring need, he coached us through the entire process, and that same night we had our advertisements for our position posted and calls were coming in. As a result, we were able to completely screen and hire 3 new quality staff members within one week!!! The positional contracts and job clarification were top notch and our staff totally enjoyed the process as well. We now have our strongest staff ever!!! Thanks to my coach we have keep the patient care up while giving the doctors time to be doctors. Thanks again Rick for your coaching. I could not have had such great success without you!
Testimonial of ActionCOACH Rick Crossland
by Gil Harris, Owner
Aspen Ski & Board Company
By working with Rick Crossland, my team is rocking and we are having a great start to our season. We now have better systems, efficiency and more team commitment than ever before. In addition, we have new profit strategies that are working in the business. My employees are now thinking like owners and the results are dramatic. As a business owner, wish I had met Rick even earlier.
Testimonial of ActionCOACH Rick Crossland
by Teresa Kahle
Senior Account Manager
Paycor Payroll Services
I just wanted to extend to you my feelings about what you’ve done for me through Business Coaching. After working with you for only 3 months I went from 76% of plan to 139% of plan. This is a performance increase of 133%!!! Wow! In addition, my job became even more enjoyable as my sales closing percentage went from 33% to 54%. Almost overnight, that was an increase of 64%!!! My rankings across my entire company went from 20th to 3rd place nationally and most importantly through it all I had a better sense of happiness in life. I was better organized and through the strategies that you helped me put in place I was a much happier person in not only my professional life but also my personal. I sincerely thank you Rick for all that you’ve contributed to me in such a short time and can only look onto what lies ahead with a great sense of excitement. You are the best business decision I have ever made and can’t imagine where I would be in my business without you!
I can’t thank you enough Rick!!!
Testimonial of ActionCOACH Rick Crossland
by Derek Benseler, Partner-Focus CFO
I classify myself as a person who is “successful despite myself”, and while I knew I needed to perform better to meet my financial expectations, I wasn’t following through on what I needed to do. I also need new tools to generate more leads and sales in a very challenging market. When I heard Rick speak at a business event, I knew immediately he was speaking my language, and at the end of his presentation I immediately raised my hand to schedule lunch with him. Soon thereafter, I began working with Rick as my coach.
Through Rick’s coaching, I very quickly was able to become more organized, keep better track of my activity, and as a result, start to see the return on that investment. First, he helped me to create an activity tracker to monitor my daily and weekly activity, and by assigning points to each type of activity, set a weekly activity points goal which helps drive performance. Second, he helped me greatly with my time and priority management. As a result of some really good systems that he taught me, I quickly became more organized and effective. I am now able to achieve far more in less time. Lastly, by creating my “Five Ways Profit Formula”, I was able to determine how many new contacts, prospects, discovery meetings and assessments would be needed in order for me to meet my financial goals.
While the things above were absolutely necessary for my performance to improve, the intangible asset that Rick also taught me was to think in different ways to interact with clients; utilizing marketing, new ways of thinking and in some cases humor, Rick taught me a whole new way to approach and interact with potential clients.
With all of these things combined, the number of my total clients has increased over 110%, within just a few months! In addition, I currently have a very full pipeline of prospective clients for our firm and in short order will have achieved “first level” of financial goals I had set, and will begin working on the next set of goals. I highly recommend Rick to anyone looking to improve their overall performance, whether it is on an individual or team basis. Not only is he my coach, but he has also become a good friend.
Testimonial of ActionCOACH Rick Crossland
by David Moore, General Manager
S. P. Carbide Die, Inc.
With several college degrees under my belt and prior entrepreneurial experience, I was skeptical that working with a business coach would really have a measurable effect on our business. After five months, I am convinced that the leverage a business owner will get from working with such a skilled, dedicated, and innovative person like Rick Crossland makes the decision to hire him elementary.
We have barely begun to implement all of the plans and procedures that Rick has helped us develop and already we have seen a 40.2% increase in sales, a 32% increase in profit, and our staff is energized and excited about developing new skills. We are charting out growth trajectories and forming business plans that companies twice our size would consider impossible in the current economic climate.
On more of a personal level, Rick is a great guy. He is intriguing, honest, and very giving. Once you begin to work together he is tireless in making sure that you receive true value for your money. If you want to stop worrying and want to starting winning, you need to give Rick a call.
Testimonial of ActionCOACH Rick Crossland
by Koji Yamamoto, President
S. P. Carbide Die, Inc.
When I first met Rick Crossland, I was struck with how energized he was. Being Japanese, I find that most Americans are more open and outgoing than I am used to, but Rick is different. He has the unique ability to energize and motivate everyone that he is around.
At the time of our first meeting, I had just completed my first year as the president of S.P Carbide Die, having been sent over from our parent company in Japan to revitalize this company that had been underperforming for many years. We experienced our most successful year ever; however, I was also having doubts about how I should steer the company. I didn’t know what our next steps should be. I didn’t have solid data to work from. I wasn’t sure what kind of data we should be collecting. I didn’t know how to develop our staff. All of this indecision was beginning to affect everyone’s motivation level. I could see that my inability to comprehend the differences between Japanese and American business culture was hindering me. Without expressing a clear vision and laying out a business plan, I knew that nothing could fundamentally change in the business. I realized that I needed to learn the secrets known by top business managers. After discussing these issues with Rick, seeing how attuned to my needs he was, and learning of his expertise, I knew I had found someone who could help.
Rick does not sit back and tell me what I should be doing. He makes me think about what I would like to see happen in the business, helps me develop a workable plan, and then follows up and helps me achieve the goals that I set. With Rick’s guidance as a resource, our business potential is unlimited. I never have to worry about what I should do next to stay highly productive.
There must be a large number of business owners that regularly feel that they are fumbling around in the dark, stuck in place because they do not know in which direction to move. The pathways in front of them are many, but they cannot tell from their current position which direction leads to the light. If you have ever felt like this, you need to have Rick as a “partner” in your business. Take it from someone who is having his pathway lit by Rick during this current economic climate; life is better when you are confident that your feet are on solid ground.
Testimonial of ActionCOACH Rick Crossland
by Christina Taylor, Artistic Director
Dublin Dance Centre & Gymnastics
After being involved in a family business for 25 years, my family and I found ourselves to be complacent, stale and lacking ingenuity. Rick Crossland of ActionCoach was referred to us as a business coach. My family and I were first skeptical at the prospect of working with a business coach. With trepidation we approached our first meeting to see what business coaching and what Rick was all about.
Much to our surprise Rick was motivating, energetic, charismatic and infectious. It was then and there that we were “sold”. We decided to see what Rick could do for our family business. Over the past four months Rick has re-invigorated us. He has opened our eyes to the possibilities that we often took for granted. Our minds are now tuned in. Our creative juices are flowing once again. Rick is showing us how to manage our numbers, our strategies, our results, our time, our marketing plans, our profit margins - just to name a few.
Thanks to Rick, we have trained our sales staff, we have reachable goals for our future and we are excited to see where our business is going. I would recommend Rick Crossland to any business owner. He is a man of great integrity.
Testimonial of ActionCOACH Rick Crossland
by Kate Cosgrove, General Manager
Dublin Dance Centre & Gymnastics
I want to express how grateful I am for the coaching we've been through- it has truly made a difference...and it’s not just the process (which is solid)...it’s the person behind it.
Rick is wonderful….the deeper you get into your coaching, the more respect you have for the unique relationship and bond that makes it work. There are not many people you can genuinely trust, Rick is an exception. His objective is authentic and he remains focused on helping you and helping your business. Rick sincerely wants you succeed in your goals. When you decide to make coaching work for your business, it has to be with the right person: Rick is not subtle…. he is straight forward and demanding, but, he is absolutely trustworthy and genuine. The time and investment in coaching with Rick is tenfold; the results and the relationship go beyond the business. There is no other person I'd trust as our coach!
