Testimonials from some of Warwick's Clients

Grahame Wilson, Avalon Importers Website

"Since working with our coach we are far more proactive and confident in every area of our business. Our team has taken responsibility for improving their jobs and we have some great productivity gains initiated by the team. We no longer fear losing a key member of the team because the system stays with us. Getting a new team member is now so much easier using the Action system and much cheaper than using an agency. We have recognised the potential in our customer base and have converted some Great new customers that were under our noses all the time. In one product line we focused on, we have more than doubled our sales. Our working capital requirements have reduced by $250,000 and the interest saved pays for the coach easily. We can now see the future where we work much less in our business."
Grahame Wilson
Avalon Importers

Peter Baker, Door 4 U limited Website

Jason Christie, Prestige Autofinishes


"Before we felt that everything was out of our control � now we feel like the power is getting back in our hands. We�ve greater confidence about what will happen in the growth of our business and we�re thinking more laterally about what we can achieve. It�s great to have someone who can look objectively at our situation and give feedback while we get on with getting things done..."
Armand & Jill Petrin
Hamilton Nuts & Bolts

"Attending a seminar with Warwick resulted in immediate benefits, not just for my company�s bottom line but for me personally. I learnt a lot about myself � the importance of goals and directions. The team recruitment process was brilliant. The questions he asked helped me to understand what we were really selling � one marketing strategy I implemented the next week resulted in six new customers."
Stephen Holdaway
Country Lane Bake House � Onehunga

�Compared to 12 months ago our monthly turnover is up 175%, profit is up 210% and I now work 1/3rd less hours in the business�
Matthew Jull
The Mobile Tile Company

"You've opened my mind, polished my attitude, taken away doubts about our company's strategies and replaced them with constructive questions which will ultimately lead to a sound business plan.�
Carlene Marshall
Event Mergers

Space here for your testimonial! Call Warwick NOW (09) 947 0045 or Email Warwick to find out how your testimonial can be HERE

This Story comes from Warwick's Motel and Restaurant business.

The business is run under management and just goes to show both the power of implemented strategy, and how long it can take to get staff to "follow the system!"

I had been working at the company for about 13 months, during that 13 months I had been given extensive training for prospective customers enquiring about accommodation on the phone. Not only had I had the training but I had also heard both of the Directors using the same phone script with success!

Even though I had been trained I was still reluctant to use the script. If the person wanted to book in then I would make the sale and quite often I could get the sale by giving a discount. Here�s an example of a conversation and my turning point!

"How much is a room"? she asked. "$99 for a standard unit, $120 for a spa bath, $140 for a 1 bedroom & $165 for a 2 bedroom unit" I replied. Thanks she said and was gone. My boss had been listening to me and asked how that had gone, knowing what the answer would be.

"Do you know the phone script" he asked, "Yes" I replied, "Well then what should you have said to that customer instead of telling them the cost"? "Is that within your budget"? I said. "Ah you don't know the script at all do you, if you did you would know that you should have asked "just so I can help you best, can I ask you a couple of questions" Okay I thought, right that's it! The next person who rings here asking for a price I'm going to use the script on. I printed a copy off for myself, read though it again and waited for another accommodation enquiry.

One eventually came..."Thanks for calling Alma Motel & STONZE Restaurant, this is Ngaire" I said after two rings and with a smile on my face. "Hi love, how much for a room" was the answer I got. "Okay just so I can help you best, can I ask you a couple of questions" I read back to her. I sound pathetic I thought, this sounds so fake, she'll never fall for this!

"Yes" she replied. What! What do you mean YES! I could hear the words screaming around in my head! My heart rate rose by about 100 beats, my temperature started to boil and my hands were starting to shake! Panic stations was all I could think, she said YES! OH NOOOOO! Um...ok....well, I had to find the questions I needed to ask her and I had to find them quick! I scramble for the phone script and read as fast as is humanly possible. WHERE ARE THOSE QUESTIONS PLEASE LET ME FIND THEM! I found the questions on the script and started firing them at her, I even asked her the questions on the script that had nothing to do with the situation, like...Would you prefer a private bedroom for the children? After being told there were no children coming.

As the conversation went on I relaxed a little and stopped making so many mistakes, I told her what we had that would be suitable for her needs. "I'll take it" she said. "You will?, Okay then, can I get your details please" I had stumbled though the phone script that I had been taught 13 months ago with major success! I secured the booking, got her credit card details but best of all, this was the first booking I had taken without giving the customer a discount!!! "Thanks so much, and have a nice day" I said. Just as I was about to hang up she said, "By the way love, how much is that going to be"? $99.00 per night I replied with a big grin on my face.

Ngaire Madams
Part Time Reception
Alma Motel & STONZE Restaurant

Here's your chance to see how you can implement Warwick's phone script in your business! Download it here for free - modify the questions to your business and let Warwick know how you get on.

Click here to Get Warwick's Phone Script

 

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