2019 December | ActionCOACH

Monthly Archives: December 2019

Customer Service Trends for 2020: What You Need to Know

It’s no secret that customer service is a core competency every business needs to succeed. After all, as Microsoft reported in 2017, 96% of consumers say that customer service is an important factor in their decision to buy, and stay loyal to a brand. But as the digital age expands, customer servi…