---
title: Repeat Business = Profitability - ActionCOACH
description: 6 Steps to Get Repeat Business and Add Profitability to Your Business
---

[Articles | Business Coaching | ActionCOACH ](https://www.actioncoach.com/articles)

# [Repeat Business = Profitability - ActionCOACH](https://www.actioncoach.com/articles/blog/repeat-business-profitability)

 Written by [Carmen Gigar](https://www.actioncoach.com/articles/author/carmen-gigar) | Nov 1, 2024 11:04:13 AM

Brad Sugars, the CEO & Founder of ActionCOACH discusses why repeat business means higher profitability for businesses regardless of size. Getting existing customers to buy more and more often not only establishes a loyal base, it provides a steady flow of revenue.

In the brief VLOG included below you will get 6 Steps To Get Repeat Business in your organization. Here are the steps, Sugars will discuss in more detail in the video.

1. Build a Database – Collect names and contact information to grow a customer database you can market to often and regularly.
2. Create Offers  –  Reward your current customers and entice them to return
3. Deliver Excellent Customer Service – Offer a stellar customer experience – that includes; Making it easy to buy from your business; Deliver what your customers expect; Make sure every interaction is a “WOW” moment that exceeds the customer’s expectations.
4. Ongoing Product Development – Continue to add produces and services to keep customers engaged
5. Create a “Buy Forever” Program – Keep customers coming back regularly via subscriptions, memberships program etc…
6. Focus on the 80/20 Rule – Have a way to LEVEL UP your customers so they become the 20% of your customer base  that yields 80% of your profits.

A certified, professional business coach can help a business owner establish these principals in any business. ActionCOACH Business coaches are available worldwide and work with any size business. To get a **FREE COACHING Session**, [click here](https://www.actioncoach.com/free-business-coaching/).

To learn more about Brad Sugars or ActionCOACH visit [www.actioncoach.com](https://www.actioncoach.com).

[View full post](https://www.actioncoach.com/articles/blog/repeat-business-profitability)

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