1. My company tests and measures everything to ensure customer satisfaction?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
2. We survey our clients regularly to determine how we can better serve them?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
3. We analyse our mistakes as both a company and as individuals and learn from them?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
4. We strive for excellence plus one percent?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
5. We believe that servicing the client is as important or even more important than making the sale?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
6. We choose our clients to fit our way of doing business?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
7. We are certain of the needs of our clients and base our company on those needs?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
8. Our direction and people can change instantly to meet our customers needs?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
9. I would gladly give up or postpone a sale to meet my customer service agenda?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
10. Our company continuously under promises and over delivers?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
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