2018

Client Satisfaction Survey

In May-June 2018, ActionCOACH clients from Across North America completed our first Client Satisfaction Survey with the independent research agency, Smith+Henderson. Here is a summary of their feedback:

ActionCOACH has a net Promoter Score of

75

This represents our ranking in Client Advocacy.

This is how ActionCOACH Compares to the rest of the Top Brands

Brands with an NPS score of

  • TripAdvisor
  • USPS
  • Walgreens

Brands with an NPS score of

50-69

  • Apple, Inc.
  • YouTube
  • Netflix
  • AmEx

Brands with an NPS score of

  • USAA
  • ActionCOACH
  • Amazon.com

0-49

70+

Source: Satmetric; US Consumer 2017 Net Promoter Benchmarks.

Note: NPS scores of Top Brands provided by Satmetrix; ActionCOACH NPS score provided by Smith+Henderson

“I am a one-man organization. ActionCOACH gives me an opportunity to discuss business issues and needs with an outside party without any pressure.”,

Charles (Casey) Discasey

DKCEngineering, LLC

“ActionCOACH demystifies the secrets necessary for running a business successfully. It gives you all the necessary tools”,

Celeste John

John Roberts Hospitality

100%

of Clients from these Industries said that their Action COACH…

Construction & Material:

…makes a positive difference in their lives.

Retail:

Financial:

Office/Home Improvements:

…was worth the investment.

…helps them achieve a better work-life balance.

…makes a positive impact on their business.

71%

have increased their workforce since working with ActionCOACH.

said, "they have seen an increase in revenue" since working with ActionCOACH

84%

80%

said that they would "recommend their Action COACH to a friend or business associate".

This survey was conducted with participating offices from the United States, Canada, and the Caribbean.

Find an ActionCOACH that can help you and your Business

Independent research carried out by smith+henderson • July 2018. www.smithhenderson.com.  © 2018 ActionCOACH. All Rights Reserved. | Privacy Policy | Terms of Service

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