2019 - ActionCOACH

Yearly Archives: 2019

Customer Service Trends for 2020: What You Need to Know

It’s no secret that customer service is a core competency every business needs to succeed. After all, as Microsoft reported in 2017, 96% of consumers say that customer service is an important factor in their decision to buy, and stay loyal to a brand. But as the digital age expands, customer servi…

Old thinking, same results

Critical Thinking: Is it a lost art?

According to a recent article in the Harvard Business Review, critical thinking ranks among the top job skills employers are looking for in today’s job market. With that being said you would think Universities and Colleges would be bursting with classes to teach critical thinking techniques to stu…

Business Planning for Beginners

There’s a reason most businesses go belly-up within the first five years: starting a business is hard. In fact, if the foundation isn’t solid, everything that you do can be negatively impacted. That’s why it’s so important to begin with a business plan. But what does a modern business plan r…

How Millennials Impact Business in the Age of Social Media

Social media has changed the business world.  Franchisors and franchisees alike must adapt to this changing customer and employee base to find opportunities for growth. So how do young adults, millennials and franchising, impact business in our digital age? The “Millennial” generation—those …

Investing In Business

You will commonly hear this refrain from successful business owners: nobody ever got rich working for somebody else. Working for somebody else means that you’re always capped by what they are willing to pay you. Work for yourself, and the limit is only what you’re willing to work for. Businesses…

Hispanic Heritage Month Spotlight: Coach Juan Ortega

Florida ActionCOACH Juan Ortega hasn’t always known what he wanted to do with his life, but when he discovered ActionCOACH he knew he’d found his life’s calling. Ortega grew up and went to school in Orlando, Florida. “I want to say that I’ve always been interested in business and even as a…

Business Goals: Why Start with Why?

Business Goals: Why Start with Why? One of the first things you learn in business coaching is to find your “why.” It’s the same for any business owner. It’s not so much about what you want to achieve but why you want to achieve it. This leads to setting clear and significant goals which are …

Money Mastery: The Key To Successful Business

What is one of the most critical aspects of getting to the finish line and really knowing you have arrived? Money Mastery.   Think about this: If business is a game, what’s the scoreboard? Yes, your financial statements. The question is if you can’t read the scoreboard, how do you know the scor…

Using Checklists for Selling

If you want to increase your average dollar sale, it’s a really good idea to create a checklist or a questionnaire. Similar to add on selling, you simply run through a checklist with your client whenever they purchase a particular type of product. This list should, of course, be prepared in advanc…

Keys To Sales Success

Business owners depend upon sales to provide cashflow and profit. Whether you do the selling, have others sell for you or any such combination, your revenue, profit, and income will always reflect how well you turn prospects into paying customers. So why do some owners and salespeople struggle while…