Customer Service | ActionCOACH

Posts or pages that belong to Customer Service Category

Innovation at the Speed of Light

In the early 1960s President John F. Kennedy challenged the U.S. scientific community and the nation’s brightest minds to get a man on the moon in record time. Many believed the time table for that extraordinary feat was unattainable and unreasonable. It was only through embracing uncertainty …

Repeat Business = Profitability

Brad Sugars, the CEO & Founder of ActionCOACH discusses why repeat business means higher profitability for businesses regardless of size. Getting existing customers to buy more and more often not only establishes a loyal base, it provides a steady flow of revenue. In the brief VLOG included belo…

Getting the Team Back to Work

Many major corporations like Google, Amazon and Twitter have stated that remote working will remain at the core of their organizations through at least the end of the year. Some companies have discovered that they can effectively operate outside the traditional trappings of an office. Many employees…

How Applying Leverage Can Get You Massive Business Results

Today, Brad Sugars, CEO & Founder of ActionCOACH discusses Leverage as it relates to the type of work business owners need to do to get massive results in their business. Too often Business Owners focus on the 80% of work that gets them 20% of the results. This as defined by Brad is Employee wor…

Get out of Worry Mode. Start Thriving.

Brad Sugars CEO & Founder of ActionCOACH discusses in his vlog today how business owners can get from WORRY Mode to THRIVE Mode. He reviews 5 steps to take to eliminate or decrease the worry and 5 steps to take to move to a thrive mode. This quick video highlights simple actions any business own…

It’s a Mad, Mad, Mad, World!

The Cheshire Cat says in Alice in Wonderland, “We are Mad Here”. Sometimes over the last few months we have all felt a bit mad, odd, weird and unsettled as our sense of normalcy vaporized. We can equate ‘being mad’ to being upset, feeling negative and even a bit zany in the f…

You’ve Got to Have Fun!

“I view my life as a journey to be enjoyed and appreciated and I create an atmosphere of fun and happiness so all around me enjoy it as well.” The tenth “Point of Culture” at ActionCOACH is fun. As a global organization, fun is part of every event, every meeting and our daily work lives […]

Failure is a Powerful Tool for Success

“Mistakes, miscalculations, missteps…each is a learning opportunity. The past is just training. Failure just informs your future” (Haden, 2020) In a recent article on Inc.com by Jeff Haden details a study which illustrates how valuable learning from mistakes or failures is a catalyst for c…

A Setback is a Setup for a Comeback

The frustration of the COVID Pandemic is now evolving. Some states have seen a steady trajectory toward reopening. Some businesses are seeing a bit of normalization in their operations happening. But most of the country is experiencing a bit of roller coaster ride as infection numbers ebb and rise a…

Testing and Measuring for better results

4 Way to Build Business Success: Part Four Testing & Measuring

In this four-part series we have explored strategies to maximize People and Education; Delivery and Distribution, Systems and Technology to grow your business results. What could possibly be left? Doesn’t it feel like you have all the areas covered? Not quite. If you have implemented systematic pr…