Customer Service | ActionCOACH

Posts or pages that belong to Customer Service Category

Spring Into Action: Spring Cleaning Your Business

We have all heard the term “Spring Cleaning”. It conjures a visual of purging and physically cleaning spaces in your home or office. For businesses, spring cleaning is really a time to reset and reorganize to help your organization be more productive. While no business should wait for a particul…

Hello. Can you Hear Me? Are you Listening?

Have you had this happen to you? You are on the phone with a ‘customer service’ representative and you are trying to fix an issue of some kind. The conversation starts out ok, but soon you realize that the rep on the line isn’t really listening to you. They are trying to force in key […]

Turn Your Business into a “Target Run”

Most people are familiar with the phrase “Going on a Target Run!” Whether pre-pandemic and through the COVID shopping restrictions, the one constant for my family has been the ‘Target Run’. This repetitive journey to the same retail outlet is a great example of how a business has successfull…

Time to Bounce Back…

As the pandemic lingers and continues to alter lives on a global scale, and the economic conditions facing business owners continues uncertain, it is important to revisit the power of resiliency. This valuable human attribute has helped people worldwide overcome bleak conditions and has helped many …

Making Sales Ring

In 1876 Alexander Graham Bell uttered these famous words into a device of his invention, “Mr. Watson, come here. I want you.” While not the most compelling conversation, it will go down in history as the first every telephone call ever made. This ground-breaking invention would change human comm…

Own It. And Pass it On.

As a businessperson, manager, executive, or entrepreneur you have likely heard of the word ownership. This word has various definitions, and many throw the word around. The actual concept and behavior never really permeate an organization. Let me share a personal experience that I believe demonstrat…

Build a Business with a Heart.

In the age of digital communication, automation and AI, the human touch is lost. The customer experience is being left to standardized email responses, scripted virtual assistance, and programmed chat bots. Talking to a ‘real person’ has become a novelty and the personal touch is fliting. Busine…

Commitment: What does it mean in your organization?

As a part of our focus on Mastery, in the month of January, today we take a deeper look at Destination Mastery. Destination Mastery means a business owner needs to have a clear mission and vision for the organization. These key doctrines serve as a foundation for everything the business does and ser…

Are you a business Rembrandt?

Mastery is defined formally as a “comprehensive knowledge or skill in a subject or accomplishment” (Dictionary.com, 2021). Rembrandt is known as a great Master of art and is one of a few notable artists who have ever achieved that status based on the quality and quantity of his art. Rembrandt is…

2021: New Year. New Possibilities.

As 2021 dawns business owners face challenges and obstacles that they have never faced before. To start the year with a new prospective it might be time to get a Business Health Check. This check up ensures your business is focusing on the most important opportunities. Just like personal resolutions…