Customer Service | ActionCOACH

Posts or pages that belong to Customer Service Category

Attitude is Everything

As the holiday weekend approaches and cities and countries continue to welcome customer and visitors back, the key ingredient for success is ATTITUDE. At all levels of your organization if the “attitude” isn’t one of positivism, can do and forward thinking, you might as well keep the doors clo…

An Ounce of Prevention is Priceless

If the Global Pandemic isn’t the definition of a life-altering event, then nothing is. The spread of COVID 19 has change lives all over the world. Not only has it served as a reminder of how fragile life is, it has put a spotlight on the need for crisis and recovery plans that extend far […]

Supporting Small Business: Free of Charge

More than 31% of all small businesses in the U.S. remained closed or partially closed due to the lingering effects of the COVID 19 Pandemic. (Oberlo.com, 2020)) The disruption in small business commerce has had devastating consequences for owners who might never be able to recover. For those slowly …

Celebrate the Small Stuff

In the midst of a pandemic, social unrest, and lagging economic news, it might be hard to find the silver lining. The news is depressing, your business is more challenging and your life is harder than it was only a few months ago. The sense of helplessness and hopelessness can be overwhelming. It’…

5 Ways to Build Your Business.

Business owners often look for quick fixes to improve their business.  They struggle to find ways to get more sales, more customer and higher profits. In the short video that follows, Brad Sugars, CEO and Founder of ActionCOACH narrates the 5 Ways to Build Your Business.  ActionCOACH focuses on bu…

SMALL BUSINESS; BIG IMPACT

Small businesses are under increasing pressure. Whether from direct assaults from both the citizenry during the recent national protests or due to the global pandemic in recent months. Challenged by new operating requirements to reduce viral transmissions and in some cases the need to rebuild or rep…

When W.O.M isn’t Enough: Getting a Referral

A lot of businesses will tell you that word-of-mouth (W.O.M.) is their primary mode of getting new business. This passive strategy will leave a business just waiting for whatever comes along. In today’s market place W.O.M. isn’t not enough. With the current restrictions facing businesses due to …

MOVING THE CHEESE

“I guess we resist changing, because we are afraid of change.”― Spencer Johnson, Who Moved My Cheese? Over the past few decades traditional office settings have changed. Offices gave way to cubicles and cubicles further evolved to more non-traditional flex spaces where desks and work areas a…

Turning Main Street’s Lights On Again

The lights on Main Street USA were turned off suddenly approximately 12 weeks ago. While some light have been turned back on, Main Street will never be the same. Some doubt that Main Street’s lights will ever shine as bright as they once did.  The COVID 19 Pandemic has crippled and altered ma…

They’re Back! Addressing Customer Service in a Post-COVID Environment

As all 50 states in the U.S. and communities world-wide progress in various stages of reopening as pandemic restrictions are being lifted, customers will be coming back to retailers, restaurants and all types of businesses in their community. While this is a hopeful time for business owners, it can …