As businesses reopen and ramp up operations in a Post-Covid environment, they will be anxious to move quickly and it could leave employees feeling a bit shell-shocked. An organization that isn’t focused on employee-centric policies could find their comeback facing major obstacles. In a Harvard Bus…
How does a small business expand and grow in today’s environment? What does a small business need to do to position themselves for expansion? Answers can vary based on the type of business, but one common factor is the use or application of leverage. A business that applies leverage to grow, mea…
Have you had this happen to you? You are on the phone with a ‘customer service’ representative and you are trying to fix an issue of some kind. The conversation starts out ok, but soon you realize that the rep on the line isn’t really listening to you. They are trying to force in key […]
All the world’s a stage, but your office is a place of business. “All the world’s a stage, and all the men and women merely players: they have their exits and their entrances…” (William Shakespeare) At work however, sometimes the DRAMA can stop your production in its tracks. Over t…
Most people are familiar with the phrase “Going on a Target Run!” Whether pre-pandemic and through the COVID shopping restrictions, the one constant for my family has been the ‘Target Run’. This repetitive journey to the same retail outlet is a great example of how a business has successfull…
In the early part of the 2000s Nextel launched cellphones that also served as Walkie-Talkies. The technology was new and demonstrated how communication was changing before our very eyes. I recently landed on one of their old TV commercials that made me think about how remote teams face similar chall…
As the pandemic lingers and continues to alter lives on a global scale, and the economic conditions facing business owners continues uncertain, it is important to revisit the power of resiliency. This valuable human attribute has helped people worldwide overcome bleak conditions and has helped many …
In 1876 Alexander Graham Bell uttered these famous words into a device of his invention, “Mr. Watson, come here. I want you.” While not the most compelling conversation, it will go down in history as the first every telephone call ever made. This ground-breaking invention would change human comm…
As a businessperson, manager, executive, or entrepreneur you have likely heard of the word ownership. This word has various definitions, and many throw the word around. The actual concept and behavior never really permeate an organization. Let me share a personal experience that I believe demonstrat…
In the age of digital communication, automation and AI, the human touch is lost. The customer experience is being left to standardized email responses, scripted virtual assistance, and programmed chat bots. Talking to a ‘real person’ has become a novelty and the personal touch is fliting. Busine…