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Articles tagged under “#Customer Service”

Attitude is Everything

As the holiday weekend approaches and cities and countries continue to welcome customer and visitors back, the key ingredient for success is ATTITUDE. At all levels of your organization if the “attitude” isn’t one of positivism, can do and forward thinking, you might as well keep the doors clo…

Supporting Small Business: Free of Charge

More than 31% of all small businesses in the U.S. remained closed or partially closed due to the lingering effects of the COVID 19 Pandemic. (Oberlo.com, 2020)) The disruption in small business commerce has had devastating consequences for owners who might never be able to recover. For those slowly …

Celebrate the Small Stuff

In the midst of a pandemic, social unrest, and lagging economic news, it might be hard to find the silver lining. The news is depressing, your business is more challenging and your life is harder than it was only a few months ago. The sense of helplessness and hopelessness can be overwhelming. It’…

MOVING THE CHEESE

“I guess we resist changing, because we are afraid of change.”― Spencer Johnson, Who Moved My Cheese? Over the past few decades traditional office settings have changed. Offices gave way to cubicles and cubicles further evolved to more non-traditional flex spaces where desks and work areas a…

Turning Main Street’s Lights On Again

The lights on Main Street USA were turned off suddenly approximately 12 weeks ago. While some light have been turned back on, Main Street will never be the same. Some doubt that Main Street’s lights will ever shine as bright as they once did.  The COVID 19 Pandemic has crippled and altered ma…

They’re Back! Addressing Customer Service in a Post-COVID Environment

As all 50 states in the U.S. and communities world-wide progress in various stages of reopening as pandemic restrictions are being lifted, customers will be coming back to retailers, restaurants and all types of businesses in their community. While this is a hopeful time for business owners, it can …

Reopening. Relaunching and Restoring Business in this New Normal

Many states and localities are announcing plans to reopen businesses to being to bring our economy back from the brink. While it’s great news that some areas may be ready rebound, the fear, uncertainty and stress will increase as well if re-openings are done haphazardly and without care. It’s im…

Old thinking, same results

11 Steps to Pivot your Business Now

Here is another example of ActionCOACH’s CEO & Founder continuing to stress the need for businesses to PIVOT during a time of crisis . This podcast is a “real” world view of how being proactive and organizing efforts can help businesses survive and thrive during this unpreceden…

Quarantine ends, then what?

As states begin to lift stay-at-home restrictions and businesses who have been limited by the lock downs prepare to face the public again what are the necessary steps and processes to prepare for… Brad Sugars, the CEO & founder of ActionCOACH has five key areas that every business needs to…

Business Goals: Why Start with Why?

Business Goals: Why Start with Why? One of the first things you learn in business coaching is to find your “why.” It’s the same for any business owner. It’s not so much about what you want to achieve but why you want to achieve it. This leads to setting clear and significant goals which are …